ALOHA Dive, big problems? (Rant)

[shoupart]

Empty V, I'm curious, why didn't you say anything about returning it at the moment you bought it?
And why did you try to return it 3 weeks later? Did you use it in the water, and then try to return it?

 

[CompuDude]

Chris also opened the Woodland Hills store he bought from SSI, in favor over the other stores. Better location, better facilities, so it's a little disingenuous to imply he was simply closing shops left and right when he was actually adding a new, expensive one, at the same time.

He's always done right by me, but I won't say I've never heard complaints from others.

 

[Empty V]

Empty V, I'm curious, why didn't you say anything about returning it at the moment you bought it?
And why did you try to return it 3 weeks later? Did you use it in the water, and then try to return it?

I never used it in the water. I was in a hurry and didn't have enough time to try the suit on and when I did it was too small. So I took that as an opportunity to un-ripoff myself. I ended up borrowing a wetsuit from someone in order to not have to rent one for my last trip to Florida.

In retrospect I should have refused to sign the receipt and told Chris to reverse the transaction. I consider what he did to be deceptive. That's the only problem I've had with aloha but it says a lot about character. You can do me right 10 times but do me wrong once, and it's over. Sounds harsh but we can't tell who's dishonest until they do something dishonest.

Billy

 

[ICY ICE]

I don't know the full details of what happened to each of you and agree some screw ups are not forgivable, but in general:

If you have an issue with a LDS or a company in general, why don't you voice your issue/opinion to the management.

With all the competition it's too easy to lose a client to the WWW or another company. I would imagine that Aloha or any company would of done good with the issue somehow...I know I have many times even when were not at fault.


Here are a few examples:

McDonald's give you free food when they screw up
Sport Chalet has given me free air fills or 20% discounts
My LDS has given me free air fill cards
Restaurants won't charge you for food you don't like or give you free desert

**Try voicing; on the long run you and I will get better service **

 

[Empty V]

I don't know the full details of what happened to each of you and agree some screw ups are not forgivable, but in general:

If you have an issue with a LDS or a company in general, why don't you voice your issue/opinion to the management.

With all the competition it's too easy to lose a client to the WWW or another company. I would imagine that Aloha or any company would of done good with the issue somehow...I know I have many times even when were not at fault.


Here are a few examples:

McDonald's give you free food when they screw up
Sport Chalet has given me free air fills or 20% discounts
My LDS has given me free air fill cards
Restaurants won't charge you for food you don't like or give you free desert

**Try voicing; on the long run you and I will get better service **

I wish I lived in the world you just described Neil. Certain people will not be responsive to what you suggest or have you forgotten about this thread? http://www.scubaboard.com/forums/socal/148200-my-lds-experience.html

Billy

 

[ICY ICE]

OH THE PAIN.....I remember very well....damn $5 fill is a lunch at In-n-Out (Update: that LDS and I have a great relationship now)



If they're not responsive then by all means; it's time to look for greener pastures.

If a company doesn't see a reason to keep clients happy then so be it; it's their loss and eventually can/will put them out of business.