outofofficebrb
HARRO HUNNAYYY
Agree with the EVA sentiments, including website. Another one to consider is United operated by ANA. Totally fine. I mean, SQ (Singapore) and CX (Cathay) still better but it is better than plain AA or UA. 

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What about Nam or Batik direct from Jakarta? (as opposed to two legs for Garuda?)
Sure. Why not? I dont know Nam Air, but Batik has always been good for me. Just remember that Batik is Lion Air, and when things go south their support staff are the same clowns that make Lion such a sh-t show. Nine times out of ten they do just fine, but I know one day that one time is coming.
I did a lot of research before making this trip. The general consensus was Garuda is the most reliable but you pay for it. The other airlines, NAM, Lion, Sriwijaya, Batik, etc., are all about the same in reliability and service. I decided to factor in some down time in the event of a delay. We really had 2 days built in for any delays. Some of the guests on the boat had issues with baggage weight. I didn't have any with Sriwijaya because they allowed extra baggage.
There are more exceptions to the general consensus regarding Garuda. Garuda cancels flights, changes departure times, and departure gates...