I have now had 3 failures with my SR-1 and I can not say how disappointed I am in the regulator, the service of the company, and customer service from the Sherwood rep on this board.
In Feb of this year while on a dive trip I had the first stage come apart after attaching it to my tank. Luckly at this dive site I was able to rent a back up.
In March of this year I had the first stage blow up while preparing my gear to dive the Vandenberg in Key West. Luckly the shop owner loaned me one, thanks Dive Key West. When the regulator was taken in to my LDS they called Sherwood to find out if there was a fix for this problem. They were told to lube an O-ring more in the 1st stage. When they asked how much more, they were just told "more". Guess that is techincal terms at Sherwood.
At the end of June I again had the first stage blow up again while on a local dive. Luckly I had a back up regulator and was able to finish the day out.
After having this reg fail on 3 occasions in only a few months I sent the rep here on this board an email explaining my issues and requesting that the 1st stage be replaced. I was told that I had to have it sent in to Sherwood by my local LDS. So back down there and sent it off. During the time Sherwood had it I sent an email to the Sherwood rep again advising I wanted the 1st stage replaced and he didn't respond for almost a week and then said they were looking at it and would let me know. Sherwood never let me know so after another week I sent an email asking what the deal was. I was told that my local shop had it and they would explain the repair to me. My local shop did not have it and I sent an email asking if the 1st stage had been replaced. Guess what, the Sherwood rep did not respond.
When my LDS did get the reg back they left me a message and I went down and picked it up today. Extent of the repair, the lubed the O-ring, you guessed it "more".
1st off Mr Sherwood rep I wouldn't contact customers either when I was delievering the news of how your company was handling a known issue like this.
2nd I will never buy another Sherwood product in my life and will do everything I can to let other divers know how the company stands behind their products so they can make an informed choice in scuba gear.
3rd with all the problems associated with this regulator if anyone puts together a class action suit please count me in .
Last I want to thank my LDS, they have handled this issue really well. They have been open and honest and really worked with me on it. Thanks to Underwater Phantaseas in Denver, a 1st rate shop!
In Feb of this year while on a dive trip I had the first stage come apart after attaching it to my tank. Luckly at this dive site I was able to rent a back up.
In March of this year I had the first stage blow up while preparing my gear to dive the Vandenberg in Key West. Luckly the shop owner loaned me one, thanks Dive Key West. When the regulator was taken in to my LDS they called Sherwood to find out if there was a fix for this problem. They were told to lube an O-ring more in the 1st stage. When they asked how much more, they were just told "more". Guess that is techincal terms at Sherwood.
At the end of June I again had the first stage blow up again while on a local dive. Luckly I had a back up regulator and was able to finish the day out.
After having this reg fail on 3 occasions in only a few months I sent the rep here on this board an email explaining my issues and requesting that the 1st stage be replaced. I was told that I had to have it sent in to Sherwood by my local LDS. So back down there and sent it off. During the time Sherwood had it I sent an email to the Sherwood rep again advising I wanted the 1st stage replaced and he didn't respond for almost a week and then said they were looking at it and would let me know. Sherwood never let me know so after another week I sent an email asking what the deal was. I was told that my local shop had it and they would explain the repair to me. My local shop did not have it and I sent an email asking if the 1st stage had been replaced. Guess what, the Sherwood rep did not respond.
When my LDS did get the reg back they left me a message and I went down and picked it up today. Extent of the repair, the lubed the O-ring, you guessed it "more".
1st off Mr Sherwood rep I wouldn't contact customers either when I was delievering the news of how your company was handling a known issue like this.
2nd I will never buy another Sherwood product in my life and will do everything I can to let other divers know how the company stands behind their products so they can make an informed choice in scuba gear.
3rd with all the problems associated with this regulator if anyone puts together a class action suit please count me in .
Last I want to thank my LDS, they have handled this issue really well. They have been open and honest and really worked with me on it. Thanks to Underwater Phantaseas in Denver, a 1st rate shop!