Poor service

[2degrees]

I do not want to start a war so I am not going to give the company name.

I have talked with several guys from central Georgia and we have all had the same experience. You can go to the store one time and the sales person is as good as gold. The next time you go you will get a cocky rude sales person. I recently walked in the store ready to spend about $600, I had the cash in my pocket. After dealing with the rude sales person I decided they did not have anything I needed and left. I am going to buy a wing and plate from divers den this weekend I hope.

I guess my point is that with the net and forums like this some LDS need to learn that costomerr service is important.

 

[idocsteve]

What's the point of posting it if you're not going to identify the dive Op you're unhappy with?

If your point is that LDS's need to learn that customer service is important, why don't you call the owner of the LDS and complain to him or her directly rather than assuming they're a member of ScubaBoard and they're going to read your post and figure out that it's about them?

 

[SandyRobinson]

Do the owner a favor, and call him/her. Put yourself in the owner's shoes. If you had a rude employee, you would want to know so you could take action.

 

[Mopar]

Do the owner a favor, and call him/her. Put yourself in the owner's shoes. If you had a rude employee, you would want to know so you could take action.

I'll agree with that. Who knows the owner may even give you a discount. Doubtful but possible.

 

[idocsteve]

Do the owner a favor, and call him/her. Put yourself in the owner's shoes. If you had a rude employee, you would want to know so you could take action.

Agreed. Sounds like the owner is unaware that he's got some good employees and some BAD employees. He might even be so grateful for the heads up that he'll go the extra mile for you.

 

[H2O 70]

I worked retail management for a long time. The Owner/Manager should and needs to know about the employee. Call them, send them a letter. Give specific behavioral examples. Just saying they are rude or an ass won't cut it. Saying they were condescending when they found out you didn't dive a BP/W is what they need to know (this is just an example, please don't read into it).

 

[PatMyGreen]

I would want to know if it were one of my employees and I would love a chance to make it up to a customer. One thing I have learned as a customer over the years is that well $hit happens, and that is really just to be expected (especially online) but its what happens when there is a problem (specifically, how it is resolved) that earns or loses me as a repeat customer.

 

[2degrees]

I guess I should call the shop and let them know; I know that anyone can have a bad day. I will do that today and let yall know how it goes.

 

[diveprof]

One big advantage that the local dive store has over online stores is the opportunity to form a positive "in-person" relationship. Hey, it may be worth a call to the owner. Had a bad service experience recently at a local restaurant. A call to owner ended up with a free meal for me the next visit. IF the owner is smart, he will respond and treat you right (at least a discount). If not, there are lots of other opportunities to spend your money in this online sea...

 

[GLENFWB]

Even if the owner does not offer "free" or "discounted" items...please don't disregard his willingness to fix the issue. Many business owners get tired of people constantly trying to work "angles" for free stuff. Allow him to deal with any legitimate issues without having to buy a customers loyalty.

I totally disagree with evaluating the owner based upon him offering you something free or discounted. The issue the OP expressed wasn't related to money...it was poor service. Allow the owners response and actions to dictate your future business with him...not whether he throws free stuff at you. He can throw free stuff at you and never fix the problem, or take you seriously.

One big advantage that the local dive store has over online stores is the opportunity to form a positive "in-person" relationship. Hey, it may be worth a call to the owner. Had a bad service experience recently at a local restaurant. A call to owner ended up with a free meal for me the next visit. IF the owner is smart, he will respond and treat you right (at least a discount). If not, there are lots of other opportunities to spend your money in this online sea...