Your not alone in your worries. I ordered 2 Al-100's from my LDS that used to be very very friendly when you were spending money, but wouldn't even welcome you when you walked thru the door if you needed something as meaningless as an Air fill ( which would come in at around 2700 psi).
I t took over 6 months to finially get them in.. First round the owner thought he knew what I wanted more than I did and ordered polished 100's, second go the tanks were at my LDS several times, yet when I showed up there were magically no where to be found. When then finially did show up, the boots were missing and I had to order them seperatly which took another few months. Never an apology, no discount nothing. So your not alone, even up here in Canada the same thing applies. I have worked for and taught threw numerous dive shops, the ones that were the worst to deal with and use were the ones run by penny counting "ACCOUNTING" types that were too busy and foolish to realize that $4 dollars worth of product with no markup would bring back your customers, but screw them over with stupid running around and lies and mark-up and you loose $$$$$$$ faster than the sun sets.
I t took over 6 months to finially get them in.. First round the owner thought he knew what I wanted more than I did and ordered polished 100's, second go the tanks were at my LDS several times, yet when I showed up there were magically no where to be found. When then finially did show up, the boots were missing and I had to order them seperatly which took another few months. Never an apology, no discount nothing. So your not alone, even up here in Canada the same thing applies. I have worked for and taught threw numerous dive shops, the ones that were the worst to deal with and use were the ones run by penny counting "ACCOUNTING" types that were too busy and foolish to realize that $4 dollars worth of product with no markup would bring back your customers, but screw them over with stupid running around and lies and mark-up and you loose $$$$$$$ faster than the sun sets.