Not so good experience with authorized Service Center for Europe in the Netherlands

[winger]

Called Shearwater today. Apparently previous messages weren’t received. They are looking into the matter now. Hopefully things will be resolved soon.

 

[winger]

Got an email from Shearwater today.
Everything is resolved (main board replacement is free of charge). Future service can be done @Shearwater directly, instead of the EU service center.

It took a little time to get through to them, but once I did… Shearwater customer care/service lived up to it’s reputation once again. Awesome company, awesome people, awesome computers.

 

[happy-diver]

Thanks for getting back and keeping us informed.

Magnificent!

 

[Rayk]

Got an email from Shearwater today.
Everything is resolved (main board replacement is free of charge). Future service can be done @Shearwater directly, instead of the EU service center.

It took a little time to get through to them, but once I did… Shearwater customer care/service lived up to its reputation once again. Awesome company, awesome people, awesome computers.

I am late to the party but, when one of my piezo buttons started to act funny, I reach out Shearwater directly, send them and have them fix. Superb service and communication.

 

[CorsoDives]

Got an email from Shearwater today.
Everything is resolved (main board replacement is free of charge). Future service can be done @Shearwater directly, instead of the EU service center.

It took a little time to get through to them, but once I did… Shearwater customer care/service lived up to it’s reputation once again. Awesome company, awesome people, awesome computers.

That's awesome !!
Safe Diving
John