Zeagle BC Repair

[DiveMaven]

Good point! I've had Zeagle BC and Regs since I got certified (6 years ago) and it was Zeagle's reliability, solid build, and customer service that convinced my husband to switch his SeaQuest BC and Aqualung regs to a Zeagle Ranger LTD and Flathead 7. He's been super pleased with his decision and his (new) gear....2 years later.

 

[Neil Ortkiese]

By all means! I have to admit that Zeagle's direct follow-up caught me off guard in a good way. I'm hopefully optimistic that my BC will be repaired under warrenty. One thing for sure, the world will know if they follow through with the repair.

 

[Colliam7]

By all means! I have to admit that Zeagle's direct follow-up caught me off guard in a good way. I'm hopefully optimistic that my BC will be repaired under warrenty. One thing for sure, the world will know if they follow through with the repair.

Neil, I look forward to seeing follow-up from you soon.

Meanwile, I will share a directly related experience. I saw Scott's reply last week to your initial post, and I PM'd him that morning, about a Ranger that I own that needed repair - I had not taken any action because a) I assumed it would not be warranty work (the BCD is, after all, 8 years old) and b) didn't know if Zeagle even accepted repair jobs. Scott replied within 10 mintutes of my PM, with instructions. I called Zeagle service department immediately, spoke with Susan, received a RA number and instructions for returning the unit (including a very reasonable, and helpful, request that I disassemble the unit if possible, to allow her to more quickly complete the repair), and shipped the part of the BCD needing repair to Zeagle last Friday. Susan called yesterday (Wednesday) to say it was already repaired, and that it will be shipped today - no charge, all the work was covered under warranty. My entire cost was ~$8 to ship the vest to FL. (I will add a small comment regarding the value of my LDS. I had long since discarded the original receipt for the unit. However, a telephone call to my LDS resulted in their emailing me a copy of the customer invoice, which I was able to print and include with the unit as my proof of purchase.)

THIS IS EXEMPLARY CUSTOMER SERVICE!!! I am already a Zeagle customer, and Zeagle fan for other reasons, but I thought others might like to know about a very positive experience.

 

[Neil Ortkiese]

Satisfied Zeagle Customer: A few weeks ago I posted a question concerning my Zeagle Ranger BC and received a prompt response from a Zeagle representative (Scott). At his advice, I shipped my Ranger BC back to Zeagle to have a zipper repaired and the exhaust hose/bladder inspected. As a long time owner of my BC, I no longer had the original receipt and wasn’t sure how Zeagle would handle the repair. In short, the experience was awesome. Shortly after I shipped my BC back, a technician called me to discuss my concerns and repair strategy. The technician seemed genuinely interested in delivering the highest level of customer service. In the end, my zipper and air exhaust issues were repaired at no cost. As a matter of fact, Zeagle went well beyond what I would consider fair and reasonable customer service.

I am and will always be a loyal Zeagle customer.

Neil

 

[ScottZeagle]

Glad to hear that it worked out fine in both cases.

Dive safe,

Scott

 

[aikiguy]

A couple of weeks back I too sent my Ranger BC into them. I have an upcoming dive trip to FLA planned. (Anyone want to pm me about what exposure suit to wear in Key Largo in 5 days?).

I was worried about getting it back, worried about charges, and had a Octo + that 4 "authorized" dealers had serviced that had never stopped leaking from when new.

Susan, Jeff, Britney and the gang at Zeagle all were way way way beyond the service level I expected.

At one point I asked if they had all gone to some great customer service training. (I used to consult in that industry). They all said NO, they just liked helping Zeagle customers. Someone there really knows how to hire people!

My BC is back, Has a new dump valve, has a working Octo Z on it now. Dove it in Monterey works better than ever!

After having dealt with Zeagle on this repair, my wife needed a new back inflate BC. We didn't even look at any other brand. The customer service at Zeagle alone, along with the fact that their gear wears like iron, why go anywhere else?

I would recommend Zeagle to anyone. Direct factory service that is amazing! (Thanks Susan!!!!)

Understanding their products and being able to fix or adjust them properly. (Thanks George in the reg shop, Jeff, and Britney!!!!). We also spoke with one other person there, who's name I don't remember. This is radically different level of customer service than I expected!

Zeagle has the best customer service that I have experienced in a long long time.

Keep it up Zeagle!

Aikiguy

 

[Linedog]

I came across a used Zeagle Tech that I could not pass up. But the lower dump valve has pulled through the fabric. I called and got ahold of Susan, she gave me an ra number and I just sent it in for repair. It was 40 bucks for shipping but I still think it is well worth it. I am waiting to hear from the crew at Zeagle, but with all I have heard here I am not worried at all.

 

[Strikezone NC]

Scott as a onlooker you obviously are a fist class guy and company. Great job Zeagle!

 

[Linedog]

Well I got a call from Susan today, my Tech bc that no one local would even touch will be fixed for 15 bucks! Ya can't beat that, I spent 40 dollars to ship it down and they can ship it back for about $15. I think it was Veronca that I talked to, she calls ya "Hon" just kinda makes ya feel like famliy.

 

[diver 85]

Hi Neil!!

The fact that you bothered to post here makes me think that you are probably the original owner...otherwise you wouldn't have bothered.

I will get ahold of you through PM and see if we can't get you taken care of...

Thanks,

Scott

As you can probably see, great people(company) to work with......Scott has helped me out before, thanks Scott for reassuring my thoughts..........