Zeagle Back orders

[Buadhai]

And while I do strive to set the benchmark in customer service, I do apologize if I didn't meet your expectations.

Not at all. The out of date info on the web site just seemed a bit out of character. I sent the email on Saturday before Easter. I wasn't really expecting a response until later this week.

I just have a bit of time constraint. I will be in the US the first ten days or so of June. If I can get an Express Tech delivered to me by then, I'll order.

 

[k ellis]

I have to admit I have spoken to seveal equipment reps on here but I can never think of a time when Scott was not professional and straight to the point. Another reason I love Zeagles products so much. There people are upfront and caring

 

[k ellis]

Ok maybe someone can fill me in as I have been out of the loop for a while but what happend between pinacle and Zeagle? Someone stated it was a disaster?????

 

[Capt.Gene]

The quality of the dowry resulted in an annulment of the marriage.

 

[bill_jako]

I would like to know the status of backorders from Zeagle. I recently ordered two LTD BCDs and am hoping to get them before I move in nine days. The order was place about a month ago at the LDS.

I also hope that Zeagle is giving credit towards ordering requirements to the shops that are having to cancel orders due to the delay. As this is not a problem the LDS should have to worry about.

Quote: Scott Zeagle
"Many companies that supply our various materials have gone to what is called "lean manufacturing" and "Just in time" inventory, which basically means that they are not stocking materials like they have in the past."

I would say that this is turning into an exscuse and nothing more. If you are having supplier issues look into expanding the number of suppliers your company uses. And if you are having issues with demand prediction of your product then you need to carry a larger safety stock on hand. It sounds to me like you need to be ordering supplies a quarter in advance and keep a quarters worth parts on the shelf.

Right now your problem sounds like your buyers are ordering to fill the back orders and then a small prediction but not taking into account the time difference between when they order and when the parts arrive. Thus you will not get out of the Back Order problem. It also sounds like you have a large number of back orders so you might want to look into round the clock production to get back on track. Remember that with a delay of 4 months from today some areas will be at the end of their dive seasons. At that point many of the customers in those areas who have not received their items will likely kill their orders. That will leave the LDS with extra stock or you with extra at the end of the year.

Remeber We are your customers who currently like your products. If we cannot get them in a timely fashion you will be forcing us to go to other manufacturers.

 

[Buadhai]

It is indeed frustrating. After reading all the positive things about Zeagle products here and elsewhere I decided to buy a Zeagle Express Tech. But, it seems no one has any to sell. I've sent web based messages to three different online retailers. I've also sent emails to three LDSs in the area where I'll be staying in the US next month. I haven't receive a response to any of those inquiries about the Express Tech.

It would seem that the best way to engender customer confidence would be to be both up front and communicative.

 

[MarineResearch]

I ordered a Zeagle Express Tech from some captain in Zephyrhills, FL and received it within one week. The problem here seems to be with many of the LDS operations that may or may not be Zeagle authorized dealers. I would likely die of old age if I waited for the limp dingos at my LDS to get the Zeagle product for me.

 

[jar546]

These issues are plaguing many industries and manufacturers at this time. The economy has dampened sales and in response, the best way to save money is to reduce inventory which they all do. The problem with reducing inventory from the store level to the manufacturer is that the product has little to no excess stock which causes these issues.

If you are going to manufacture a product, you must support it at all costs or risk getting a reputation for poor customer service. With the internet at everyone's fingertips including boards like this one, a bad review or complaint can be heard by the masses quickly. Manufacturers need to learn to balance supply and demand better in all economic conditions. With all of the available products being very comparable, customer service becomes key to success. I for one hate to hear that anything is on backorder. Items on backorder are usually the fault of poor planning on different levels from the shop to the supplier to the manufacturer. Complacency costs businesses business.

 

[Buadhai]

I ordered a Zeagle Express Tech from some captain in Zephyrhills, FL and received it within one week. The problem here seems to be with many of the LDS operations that may or may not be Zeagle authorized dealers. I would likely die of old age if I waited for the limp dingos at my LDS to get the Zeagle product for me.

It would be great if that captain would let us know if he has Express Techs to ship. His web page indicates that he does not.

All of the LDS operations to which I sent email were listed on the Zeagle web site as being authorized dealers. That's where I got the info.

 

[MarineResearch]

It would be great if that captain would let us know if he has Express Techs to ship. His web page indicates that he does not.

All of the LDS operations to which I sent email were listed on the Zeagle web site as being authorized dealers. That's where I got the info.

I probably got lucky, but Captain Gene had items in stock when I needed it, and seemed to have a better inventory than the average LDS. Aside from the close proximity, I suspect he has an inside track on Zeagle inventory.