I'd like to share my experience with this community as I'd love to prevent others to feel as cheated as I do.
About two and a half years ago I bought a brand new Oceanic Geo 2.0 in the Philippines, where I live. I bought it at the official Oceanic distributor.
Two weeks ago the backlight of the computer failed. In addition, the clip that connects the computer to the PC/laptop literally crumbled in my hands while I was trying to download the data of my latest dives.
I first tried to get the local shop to help out. They basically said they would contact Oceanic directly and have Oceanic direct them on what to do. They told me the most likely outcome was going to be Oceanic to tell them to send the computer to the States to have it recalibrated. The shop also told me they have a batch of 5 Geo 2.0 with several problems, including failing backlights and that the computer were sent to Oceanic in mid-August and not yet back (and that was mid-October!!!).
Discouraged by the poor service received locally, I decided to contact Oceanic directly. They responded promptly explaining that since the warranty expired, they could offer to recalibrate the computer and substitute the broken cable for a total of 170 dollar with international shipping at my expenses. Alternatively, I could trade the computer in getting a mere 20% discount on the recommended price and paythe same amount for the cable in addition to that.
After this, I pointed out that although I understand the warranty expired, a dive computer is not really supposed to fail after less than three years of usage, with less than 100 hours logged. I kindly asked Oceanic to offer me a better deal by either reducing the recalibration cost or provide a higher discount for the trade in program. A full week later, I have no response. I followed up a few times, and I finally decide to take advantage of another offer i saw online and buy a Suunto. That hopefully will not have a problem after 30 months from my purchase!
I was never dissatisfied with my Geo 2.0 but the quality of the product and the assistance/customer service is most disappointing. I recommend to think twice before purchasing this computer or any other Oceanic computer for the matter.
About two and a half years ago I bought a brand new Oceanic Geo 2.0 in the Philippines, where I live. I bought it at the official Oceanic distributor.
Two weeks ago the backlight of the computer failed. In addition, the clip that connects the computer to the PC/laptop literally crumbled in my hands while I was trying to download the data of my latest dives.
I first tried to get the local shop to help out. They basically said they would contact Oceanic directly and have Oceanic direct them on what to do. They told me the most likely outcome was going to be Oceanic to tell them to send the computer to the States to have it recalibrated. The shop also told me they have a batch of 5 Geo 2.0 with several problems, including failing backlights and that the computer were sent to Oceanic in mid-August and not yet back (and that was mid-October!!!).
Discouraged by the poor service received locally, I decided to contact Oceanic directly. They responded promptly explaining that since the warranty expired, they could offer to recalibrate the computer and substitute the broken cable for a total of 170 dollar with international shipping at my expenses. Alternatively, I could trade the computer in getting a mere 20% discount on the recommended price and paythe same amount for the cable in addition to that.
After this, I pointed out that although I understand the warranty expired, a dive computer is not really supposed to fail after less than three years of usage, with less than 100 hours logged. I kindly asked Oceanic to offer me a better deal by either reducing the recalibration cost or provide a higher discount for the trade in program. A full week later, I have no response. I followed up a few times, and I finally decide to take advantage of another offer i saw online and buy a Suunto. That hopefully will not have a problem after 30 months from my purchase!
I was never dissatisfied with my Geo 2.0 but the quality of the product and the assistance/customer service is most disappointing. I recommend to think twice before purchasing this computer or any other Oceanic computer for the matter.
