Need to vent!
Turkish Airlines Cargo chaps my a$$! They are beyond worthless! Customer had a shipment come in two weeks ago. It’s a special kind of clearance Customs has to manually release. They didn’t like that the airline had manifested it as 4 pallets instead of 80 drums. The crusty old timer who’s been with Customs for more than 30 years tells me Turkish knows better and they better call him.
So customer tells his shipper in Mumbai (aka Bombay) they’ve got to change the piece count. Oh, they change it alright. They make it 80 drums, but they never bothered to change the boarded quantity from 4 pieces to 80. So it now looks like the shipment is split over multiple flights. Split shipments are the devil! Multiple emails to Turkish at O’Hare (ORD) are useless. If you’ve got any brain cells at all, you don’t attempt to call an airline these days. You’ll be on hold for at least an hour. So customer is trying to get Turkish in Mumbai to fix what they screwed up in the first place. Meanwhile, storage at the airline is accumulating at a frightening rate. To add insult to injury, Customs slapped the shipment with an intensive exam, and they can’t be bothered to have done the exam by now. Yes, this kind of crap is what I deal with all day long.