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I posted earlier about the recurring issues with my PT-030 housing. Today I spent more than an hour on the phone trying to resolve it with Olympus customer service. First I called the California office, only to be put on hold for about 20 minutes, then told to call the New York office. When I called the New York office, I spent another 15 minutes or so on hold, only to be told I had the wrong department (despite that it was the logical selection from the available options), and that they would transfer me to the correct department. Another few minutes on hold, and I got some fellow named "Tony", who told me I would have to go through the same process that failed to fix the problem the last time.
I've had this camera and housing for five months ... about a third of which it has been either unusable or simply out to Olympus for repairs. They kept the housing for more than a month the last time, and I only got a few dives out of it before it broke again.
I explained this to Tony, and told him I didn't want a repair ... this housing is obviously defective ... I wanted a replacement housing. He said (and I quote) ... "Olympus doesn't replace defective equipment, we repair it."
I said, that's not an adequate solution ... I can see us just going through a cycle where I use this thing for a couple of weeks, return it to Olympus, and keep doing that until the warranty expires.
Tony's answer "There's nothing I can do."
My response "Can I please speak to your supervisor?"
Tony's answer "He can't do anything either."
At which point I hung up the phone ... it's obvious that they don't care about my problem, and that I'm wasting my time even trying to deal with this company.
So I'll sell the camera, throw away the housing, chalk it up as a $500 mistake, and move on.
I will never again ... in my lifetime ... purchase another product from Olympus.
I am simply in awe that a company can treat their customers like this and still be in business ...
... Bob (Grateful Diver)
I've had this camera and housing for five months ... about a third of which it has been either unusable or simply out to Olympus for repairs. They kept the housing for more than a month the last time, and I only got a few dives out of it before it broke again.
I explained this to Tony, and told him I didn't want a repair ... this housing is obviously defective ... I wanted a replacement housing. He said (and I quote) ... "Olympus doesn't replace defective equipment, we repair it."
I said, that's not an adequate solution ... I can see us just going through a cycle where I use this thing for a couple of weeks, return it to Olympus, and keep doing that until the warranty expires.
Tony's answer "There's nothing I can do."
My response "Can I please speak to your supervisor?"
Tony's answer "He can't do anything either."
At which point I hung up the phone ... it's obvious that they don't care about my problem, and that I'm wasting my time even trying to deal with this company.
So I'll sell the camera, throw away the housing, chalk it up as a $500 mistake, and move on.
I will never again ... in my lifetime ... purchase another product from Olympus.
I am simply in awe that a company can treat their customers like this and still be in business ...
... Bob (Grateful Diver)
