The agency didn't do anything here. It was just such a cluster, I decided to opt out.Which meant the agency did the right thing. Their instructor candidate decided to defer and their customers got better trainers as a result.
We all want the same thing; good instructors make good students that make great customers for the dive shops and boats.
However, there are instructors with even worse diving/teaching skills than me at that time who soldiered on.
And I've seen their students.