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Weird LDS servicing policies?

Discussion in 'General Scuba Equipment Discussions' started by EmceeBigG, Dec 2, 2019.

  1. cerich

    cerich ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 5,000 - ∞
    Location: Georgia
    6,682
    3,579
    113
    me, I would not further reward them and take to another shop.

    they either sold you a bcd with air 2 that needs servicing, which if not disclosed then is crap, or/and they are mad you didn't buy thereg from them and want to get you for that.

    Either way, why support them?

    good service and honesty are worth supporting a local shop, yes, even if more expensive. But what you are getting doesn't deserve support
     
    ScubaWithTurk and Newdiv like this.
  2. EmceeBigG

    EmceeBigG Angel Fish

    # of Dives: 0 - 24
    Location: Richmond, CA
    21
    3
    3
    I'll give them a chance to offer the service "for free" but if the answer is no then I'll be forced to go somewhere else. Really sucks though because it's local and where I'm doing all my certs.
     
  3. JackD342

    JackD342 Dive Shop

    # of Dives: 500 - 999
    Location: Highland Park, IL
    2,378
    1,402
    113
    Please tell me you did get the correct LP inflator hose with the used BCD/Air2, and that isn't another hidden expense to discover...
     
  4. EmceeBigG

    EmceeBigG Angel Fish

    # of Dives: 0 - 24
    Location: Richmond, CA
    21
    3
    3
    Yeah, it came with the hose.
     
  5. Newdiv

    Newdiv Barracuda

    # of Dives: 200 - 499
    Location: Ohio
    373
    175
    43
    Find a new shop for that as well if you haven’t already paid or just finish your current cert then move on.


    100% agree!

    They should’ve never sold that to you without it being serviced. A relationship with a dive shop goes both ways, not just you throwing money at them because they are close, you have to trust and like them as well.
    I wouldn’t do any business with them after they pulled that.
     
    Bob DBF likes this.
  6. EmceeBigG

    EmceeBigG Angel Fish

    # of Dives: 0 - 24
    Location: Richmond, CA
    21
    3
    3
    Update: It seems this was a misunderstanding, so either the employee I talked to was mis-informed or maybe they saw this thread haha. If the service ends up costing more than the quote I guess I'll know what's the deal.
     
    cerich likes this.
  7. drk5036

    drk5036 Barracuda

    # of Dives: 50 - 99
    Location: Sapporo, Japan
    307
    172
    43
    It could be a misunderstanding about what servicing means? Making sure the IP matches with the Air2 and the first stage is important but shouldn’t require an overall or much time/cost. If they are requiring a complete overhaul, then that’s wrong.
     
  8. The Chairman

    The Chairman Chairman of the Board

    # of Dives: I just don't log dives
    Location: Cave Country!
    56,279
    24,024
    113
    There will always be misunderstandings and employees are learning the ropes all the time. Just stay calm and keep the pressure on. Sounds like you did just that.
     
    StefinSB likes this.
  9. W W Meixner

    W W Meixner Rebreather Pilot

    # of Dives: 500 - 999
    Location: Ontario Canada
    802
    548
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    E...

    When you purchased the BCD c/w AIR-2 inflator regulator...they may have checked the cracking pressure on the AIR-2 and determined it was ''acceptable'' as is...

    ''Balancing'' the complete system at time of service may have some validity and merits...or maybe it's just a ''penalty charge'' to you for not purchasing the reg set from them...

    Either way...their shop...their rules...you have become their ''captive audience''...

    One suggestion is to find another shop...and in the mean time...increase your knowledge about dive gear...and work on becoming ''self reliant''...there's lots to learn...and lots of money to be saved...

    In closing...never ''assume'' anything...learn what you need to know...and ask all the questions...your learning as to what to ask...has already started...

    Good luck with your new kit...

    W.W...
     
  10. ScubaWithTurk

    ScubaWithTurk Bubble Blowing Buddha

    # of Dives: 200 - 499
    Location: Al Ain, Abu Dhabi, UAE
    782
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    If all they need to do is adjust the Air2 for the new regs, I understand that. However if they say the Air2 needs a complete service, then they sold you dive gear that is neglected or dangerous at worst.

    No dive shop should ever sell used gear that has not been looked over and serviced by a proper service tech. If it was me, I would take my business elsewhere.
     
    cerich likes this.

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