Warranty questions on new regulator

[hundermunder]

Scubapro--I really hate to get negative but so far we have not been able to get any of my questions answered from your customer service in regards to a regulator sold by an internet authrorized dealer. Emails and forum questions have been completely ignored by Scubapro. Putting your head in the sand does make the problem go away. We have provided serial numbers to your customer service in order to know if what was sold is backed by the factory and still no response. This should not be difficult. I notice the original posting was moved out of the factory question section. Any reason? Not once have you chimed in to assist.

To Leisurepro's credit they have attempted to help out and offered their warranty, but I was quite explicit at purchase time that if it didn't have a factory warranty I didn't want it.

 

[oreocookie]

not sure why that thread got moved out of here, but Harry did respond to it this afternoon. You have the full warranty, but go check the thread so he can help you get it all sorted out.

 

[hundermunder]

Oreocookie-Thanks for pointing that out to me.

Scubapro-Looks like a got a head of myself by I was feeling frustrated at the lack of answers. Harry, thank you for stepping in and addressing my concerns. I sent you the serial number. Let me know if you don't receive it. Also, let me know when to attempt to register the product. Once again, thankyou.

Alex

 

[SCUBAPRO Harry]

Your serial numbers have been entered as well as all of your personal information. You should be good to go ..... diving !

 

[hundermunder]

Harry thanks a lot for taking caring of this. It is very much appreciated.