Venting

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They aren't the fastest online vendor out there, but you can trust Joel to always get you what you ordered or make it right. While automated email communication isn't in place as it is with vendors such as Dive Gear Express, I've always found Joel very responsive to my emails. I've never been disappointed by anything I've purchased from Joel. I've found typical turnaround from order to arrival to be in the 10-14 day range.
 
I just want all to know I am not trying to put anyone on blast but just wanted to know who out there may be feeling my pain. ItÃÔ not an issue but like others have said just a little communication would be nice. The things I order are really not that big of a deal but when I can look at my status of an order and it has sat there processing for over a week that makes me wonder. Shoot me an e-mail and let me know, I am totally cool with it all.

I have heard some awesome things about Joel, and even read a wonderful article about him in the DAN magazine; so this was nothing targeted at him, but just as the communications that comes out of TDL. I know he is busy, and like you all say he runs a ÅÔerious operation, but I have had many orders made and shipped in half the amount of time it has to get anything from them. Best part about it all is, if I send other companies an e-mail or call I get something in return in less then 24 hours; to this day nothing from TDL!

Just cause I decided to Å×ent doesnÃÕ mean I will not use them anymore, they carry one of the biggest selections of tech gear and have a wonderful site. I will just make sure I am more time conscious when I am ordering.

I am going to run and hide now!
 

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