sgtsean
Registered
Just returned from a pretty good dive trip in Thailand, Similan Islands, but felt I needed to share the experience I had using Air Asia. Bottom line, don't use them if you have luggage or anything weighing over 15kg. I purchased the tickets through another site and saved some good money on the tickets (Bangkok to Phuket). The problem started with my not reading the Air Asia site for luggage restrictions. Apon check in at Bangkok it started. They charge for having excess weight (over 15kg per person)(nothing about number of bags). They also charged for "Sporting goods" seeing my roller dive bag. After charging for the gear they then have you sign a waiver saying they pay for no breakage etc. So, why the charge?? No Clue, no one wanted to answer that question. Long story short. An ok, no frills airline, if you are going light. Stick with the parent company, Thai Airways, if you aren't. I actually would have saved money not buying the cheaper ticket.