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She was given the PADI OW book and DVDs. His advert said PADI or NAUI. Oddly he emailed her and asked her to bring back her DVD's. He must plan to reuse them.
"Were you and your wife using the same second stage (i.e using the same regulator mouth piece, passing it back and forth)? Or were you both using a different second stage regulator (both breathing on a different hose attached to your wife's regulator and tank)? "
No I was using her alternate. We contacted HSA and PADI. PADI brushed us off saying it was an issue for the instructor. HSA never bothered to reply at all. Frankly I want to know how she can move from the class B that instructor stuck her with to a class A. I assume that is unrestricted.
Sent you a PM.
sorry but cannot see PADI response as a brush off. If she did not meet the requirements no PADI certification. It's that simple. Some credibility is lost by calling alternate air source "buddy breathing" as the skill of buddy breathing has not been a requirement for a few years now. If all reading, view of video,knowledge reviews, quizzes, final exam, pool and confined water was done correctly I would think it unlikely the wrong terminology would be used by the student.I got a long response from Jim Gatacre from HSA today. This was part of it:
"For HSA Level A Certification we actually require 3 types of sharing air skill development and evaluation, and basic lifesaving skills. The HSA also requires the open water students to ‘find and identify one marine life form on each of the 5 certifying scuba dives’. It doesn’t sound like that was happening during your training. We have been certifying divers with disabilities for 28 years without any injuries. We want people safely trained, as do all diver training agencies, PADI, NAUI, SSI, etc. Sometimes there is an ‘instructor failure’, and we all want to know when that happens."
He has sent a message off to the instructor who didn't train Cindy in three types of air sharing and didn't do any marine critter ID either. Not that that was important in this case since Cindy has been snorkeling for 40 years or so in the ocean and springs. So we'll see how this works out but he is way ahead of the PADI reply already which partially follows here:
"Thank you very much for your letter regarding your experience with PADI Instructor XXXXX, #YYYYY. We are sorry to learn that you were not pleased with Mr. XXXXX’s method of instruction and appreciate you taking the time to inform us of your concerns. Be assured we will follow up on your communication by contacting Mr. XXXXX to inform him of your discontent. However please understand that certification issuance is the discretion of the instructor because they take responsibility for determining if the student should receive a certification. If Mr. XXXXX believes the most appropriate certification is through HSA rather than PADI, we cannot require him to issue a PADI certification.
With regard to your question about having a different PADI Instructor evaluate the Alternate Air Sharing skill (referred to in your email as “buddy breathing” please also understand that the certifying instructor for aPADI certification is the instructor that completes the last training dive and after confirming that all otherPADI performance requirements had been met for the PADI course in question. An instructor that simply conducts the Alternate Air Share skill would not be authorized to certify your wife as a PADI Open Water Diver. PADI also would not issue a certification card to your wife without an instructor having submitting the required certification documentation and taking responsibility for the certification.
Please be aware the quality management process is confidential; we do not give out details about specific actions taken with the PADI Member nor do we disclose names or contact information of the complainant. On occasion however, some individuals are able to determine the identity of the complainant based on the details of the complaint. For your reference, we have a copy of the PADI Quality Management Procedures posted on our web site at www.padi.com. "
That I interpreted as a "Don't bother us" brush-off