That is a dissapointing report for one of the few charters in DE.
I don't quite understand your post.
Are you saying they get you to the dive site and then tell you conditions are to bad, no one is diving?
YES... This has happened - NO REFUND
Or are you saying they get you to the site and the divers decide if conditions are to bad to dive in?
YES... This has also happened - NO REFUNDS
If the boat leaves the dock and you make the call not to go why should they give you a refund??? If they give you a refund every other diver has to pay your share to make up the difference.
WHY? When a small craft advisory is up and other boats are not going out, why should I have to pay for others to go for a boat ride? These same occurrences are when they get out there, no one dives and everybody gets charged. Every other diver pays for a boat ride.. none of them go diving.
I have booked 3 times with SI and been blown out each time. I thought they were a little conservitave in calling the conditions. But then I am used to 4-6'
HEY... I've been diving in 6-8 foot seas all over the world... and I've got no problems doing so... but don't get me out there and then decide it's too rough and charge me for a boat ride... that's what they do.
No charter/boat/or capt can predict conditions. They are running a business, It cost them the same amount to get you there in 2-3'rs as it does in 4-5'. They cannot guarantee flat seas.
I have called dives that vis was so bad you couldn't see the wreck at the tie in point. Would I ask for a refund? of course not. The Capt did his job to get me to the dive site and provide surface support. What more do you want?