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... support for my CooToo (edited)

Discussion in 'DiveNav' started by mainedvr, Jan 15, 2017.

  1. lowflyer

    lowflyer Divemaster ScubaBoard Supporter

    # of Dives: I just don't log dives
    Location: SW
    457
    358
    63
    Yes, they don't make it easy.
    I got through using the email customer.service@divenav.com and got useful responses from "Tina"
    This was back in mid January
    Good luck!
     
  2. DiveNav

    DiveNav ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Southern California
    3,889
    489
    83
    Hi,
    Thank you for reporting this.
    Something must have been wrong with the autoresponders / filters / forwarders.
    The email account am@divenav.com is indeed discontinued (too much spam), but the email customer.services@divenav.com works fine.
     
  3. thirdparty

    thirdparty DIR Practitioner

    # of Dives: 200 - 499
    Location: USA
    28
    7
    3
    I never sent an email to "am@divenav.com." I sent an email in early 2017 to "customer.service@divenav.com" just as requested by the person emailing me from "am@divenav.com."

    Now, contrary to what "am@divenav.com" told me in the email, you now state that "customer.serviceS@divenav.com" [emphasis on extra "s"] is the correct email.

    Which is it?

     
  4. ScubaWithTurk

    ScubaWithTurk Bubble Blowing Buddha

    # of Dives: 200 - 499
    Location: Huntington Beach, CA
    1,031
    1,010
    113
    I have been reading this and agree that they are terrible at how they respond to the customer. However the saying "The customer is always right" is quite dumb and is not even remotely accurate. (Your post was great btw Ray)

    As someone who has dealt with many customers over the years in all the hats I have worn, I learned that what my grandpa told me as a kid rang true. "The customer isn't always right, but the customer is still a customer"

    If you treat a customer bad they cease to be a customer and will not only not say anything good, but will often scream from the mountaintop how bad you are.

    So regardless of if they are right or wrong, treat them well and reap the rewards.
     
    RayfromTX, DiveNav and lv2dive like this.
  5. lowflyer

    lowflyer Divemaster ScubaBoard Supporter

    # of Dives: I just don't log dives
    Location: SW
    457
    358
    63
    [/QUOTE]

    What worked for me was customer.service, not customer.services

    Either @DiveNav changed it to customer.services with the "s", or even he doesn't know what it is:)
    Just first try customer.service@divenav.com, which is what worked for me. If it doesn't bounce back, wait a few days before giving up.
     
    Last edited: Feb 28, 2018
  6. kelemvor

    kelemvor Big Fleshy Monster ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Largo, FL USA
    6,753
    3,860
    113
    Hey @DiveNav this is a problem you can easily solve for $5.00 usd. Fiverr / Search Results for 'voicemail greeting'

    I recently used that site to get some graphics created. Great results, considering the price.
     
  7. kelemvor

    kelemvor Big Fleshy Monster ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Largo, FL USA
    6,753
    3,860
    113
    maybe without the extraneous e on divenav.com?
     
  8. lowflyer

    lowflyer Divemaster ScubaBoard Supporter

    # of Dives: I just don't log dives
    Location: SW
    457
    358
    63
    Yes, sorry, no e on nav
     
  9. DiveNav

    DiveNav ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Southern California
    3,889
    489
    83

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