... support for my CooToo (edited)

[BertStevens]

Gas wasn't that expensive. But I also needed a valve. So that added to the cost. What surprised me was the shipping! It was about $30 because it's considered HazMat. I got out for around $100, but don't recall the exact amount.

I'm curious to see how many calibrations I get from the small tank I bought. I'm hoping over time it saves more than the $60 cost of sending it in.

 

[BertStevens]

I got it from here:

Carbon Monoxide Calibration Gas CO 20 PPM Balance Air in a 17 Liter Steel Cylinder

You'll need a valve also.

17 Liter Cylinder Regulators, 17 Liter Cylinder Regulator Calibration gas, 17 Liter Regulator

 

[DiveNav]

..... I used to have standalone CO and O2 analyzers that I sold when I got the cootwo. .

The new firmware version adds to cootwo 's standalone mode more capabilities such as the possibility to perform CO calibration and replace sensors. See our support forum for more info.

 

[DiveNav]

.....The directions are way too hard to find on the DiveNav site, but they are there.....

What about the new User Manual ?

 

[BertStevens]

I just completed my annual CO calibration. It was a breeze! Well worth purchasing the calibration gas. Just followed the YouTube video instruction. Couldn't have been easier!

Now if I can just find instructions for the firmware update that don't include "send it in".

 

[DiveNav]

First of all I changed the title (removed ZERO) as it is misleading.

Maybe we are not a 10, but for sure we are not a 0 either.
We have some limitations (we are not opened during week-ends, we do not provide support via phone) but we are a small business and we do our best to provide customer support.

I was able to send my unit back to DRIS and they gave me a refund.

DRIS's customer support is very good.

I was definitely not impressed on something that is suppose to give me security that what I am breathing is actually what it is and not poison.

This statement is clearly misleading.

You have an issue with our device not working with your smartphone. We acknowledge that as we know that the Android world is not as predictable as the iOS one (even in this thread we have different users with the same smartphone getting different results. On the other side we seldom hear from iOS users).

But, using this to claim that our product is dangerous is false, mean, wrong and it is damaging our company 's reputation and I am not going to accept this.

 

[Joneill]

I was able to send my unit back to DRIS and they gave me a refund. I was definitely not impressed on something that is suppose to give me security that what I am breathing is actually what it is and not poison.

I intially had some difficulty contacting DiveNav for calibration questions/service via e-mail due to a very aggressive spam filter on their end. However, once we go that sorted out, they have been very responsive to any inquiries and turned around calibration very quicky.

I use an iPhone 6s and have no issues with the app or connection and the unit works great. It is a great product and the ability to simultaneously check O2 % and CO levels in my breathing gas is really convenient. I use it with the BC LP adapter and it could not be any easier. I test every tank I dive - better to be safe than sorry (or dead) and I'm completely satisfied with my Cootwo/iPhone combo.

I'm sorry you seem to have had issues with your Android experience, but I would have suggested sending your unit back for the new firmware and/or just using it in standalone mode before giving up, as there really is no better option for O2/CO that I've found.

 

[lowflyer]

I intially had some difficulty contacting DiveNav for calibration questions/service via e-mail due to a very aggressive spam filter on their end. However, once we go that sorted out, they have been very responsive to any inquiries and turned around calibration very quicky.
.

How do you now contact them for this quick response?

 

[mainedvr]

First of all I changed the title (removed ZERO) as it is misleading.

Maybe we are not a 10, but for sure we are not a 0 either.
We have some limitations (we are not opened during week-ends, we do not provide support via phone) but we are a small business and we do our best to provide customer support.


DRIS's customer support is very good.



This statement is clearly misleading.

You have an issue with our device not working with your smartphone. We acknowledge that as we know that the Android world is not as predictable as the iOS one (even in this thread we have different users with the same smartphone getting different results. On the other side we seldom hear from iOS users).

But, using this to claim that our product is dangerous is false, mean, wrong and it is damaging our company 's reputation and I am not going to accept this.

I am sorry you felt that I did not think it was dangerous I felt that it did not instill any faith in it being accurate. Not only could I not get it to link to my cell phone on the same tank I would get different readings by more than a few percent. Then the attempts to contact support did not go through for whatever reason, thus leaving me with the feeling of not trusting the product. I am sure nothing is intentional I suppose I just fell through the cracks. If you look at my original post Jan 15th, and when I received any response from DivNav it was months that I can see actually looks like 5 months or more. I also posted to the forum as others suggested, I also sent an email. So in this case it was zero support. If you feel I am being misleading then I suppose you could have my post removed. Thanks for your time

 

[Joneill]

How do you now contact them for this quick response?

Via e-mail. I initlally had issues when using my comcast.net home e-mail address and never got a response.

I then tried my work e-mail address and immediately got a response with a request to respond to verify I was not a "bot". Once I replied as directed, I got another e-mail confirming I was verified and have had no issues getting through and getting reponses since.