I am interested to see how it resolves itself. It has certainly changed my perspective on SSI. I have my log and all the signatures up to 50 dives. I have contacted the initial scuba store I used and they are researching it.
Sorry your having such a hard time Lee. They must have some new people answering the phones at SSI now or something. I was with them for 6 years and had always had great assistance in resolving issues when they arose.
If you have an SSI Logbook that has your information and training documented in you should be able to verify your training at any SSI facility. That facility should then be able to issue you your certifications.
Sorry again that your having problems, but if your unable to resolve your situation maybe you should contact their director of education, Watson DeVore. He's a good guy and his handle on the scubaboard is SSIGuy.