- Reaction score
- Ottawa, Ontario
- # of dives
- 200 - 499
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Fortunately, there are a lot of boats where the Aggressor is not up to their standards and do not want their name dragged down by a sub-standard booking agency.From what they were saying the boat was not up to the Aggressor standards, and Aggressor cut ties as they didn't want there name dragged down by a sub-standard boat.
Right. This particular incident appears to be BOTH a sub-standard boat and sub-standard booking agency, and it sounds like despite whatever terminations of business-relationships may have occurred, everyone involved decided to stick the customers with the bill and keep their funds locked up as "credit."Fortunately, there are a lot of boats where the Aggressor is not up to their standards and do not want their name dragged down by a sub-standard booking agency.
Customer service according to wide raging media reports has taken a real hit over the last couple of years, primarily due to COVID related issues, including lay offs, staff turnover, loss of corporate memory, lack of training etc. While this may be a convenient excuse for some, I think the vast majority of businesses are doing their best.My personal issues involved aggressor customer service not returning calls and emails. I was dealing with the main office in Atlanta.I have taken over ten trips with them . The person I was dealing with stopped responding to my email and phone calls. I emailed the owner, no response! I also noticed a many of the boats not being up to a minimum level of comfort. The Costa Rica boat leaked water on the dining table, as an example .
If there's a genuine problem, "finding the right words" would just be a PR distraction, but the problem would remain. Unless those words are "your full refund is on it's way, we promise this will never happen again."Hopefully the good folks at Aggressor are following this thread and will find the right words to clear the air.
Agreed. Providing an explanation for lapses in communication is one thing, but problems relating to refunds is clearly on a different level.If there's a genuine problem, "finding the right words" would just be a PR distraction, but the problem would remain. Unless those words are "your full refund is on it's way, we promise this will never happen again."