ScubaSteve
Wow.....what a DB
Hi Scubamarketing,
I did ask for my request to be escalated to management but was told that the information I was given was being instructed from management via the customer services supervisor. I guess in hindsight I should have spoken to someone over the phone rather than email but I did try to argue all points and felt there was nowhere else to go at the end of it. Though I do understand what you are trying to say about making it public, I am still able to edit my first post, am I able to delete it???
I would delete nothing. These are good things for people to know....but you could escalate it and try resolve it and post the outcome and logic here so people understand.