Shearwater Peregrine Battery Life in Standby?

[FrogmanFred]

Hi,
I bought a Shearwater Peregrine in April this year. After a short while I realised the battery didn't last more than a few days in standby (i.e. not being switched on at all). I returned it to NarkedAt90 who are the Shearwater agents here in the UK and they quickly replaced the battery and returned the unit.

However, I seem to be having the same issue yet again with the new battery not holding a charge. I turned it on a few weeks after receiving it back and it was completely flat and everything had to be reset.
The battery only lasts 8 days (max!) from full charge when not in use. The Peregrine manual says to "top up" the battery every 3 months but my battery is at almost half power after 3 days. I have emailed NarkedAt90 but they have not responded
You'll see from the photo attached that after 4 days batter is at half charge.

Has anyone else had this issue with their Peregrine battery? I love this dive computer but am starting to have regrets.

Cheers!
FF

 

[Wibble]

Thanks for the info. It gives me a great benchmark and strengthens my argument (hopefully won't come to that). My Peregrine wouldn't switch on yesterday which means it lasts a total of 7 days when off.

There won't be an argument. Shearwater and Narked are very good for service.

 

[FrogmanFred]

I've finally received a response from Narked at 90 (the UK Shearwater agents). All it said was"Have you upgraded to the latest firmware?". They had the unit a month ago!! Didn't they check the firmware version then??!!
No empathy shown either. e.g. "Sorry you are having this problem yet again. I will do my best to fix it for you as quickly as I can." Not a client centric approach at all! Grrrrrrr
I fear I'm in for a bumpy ride.

 

[BlueTrin]

Maybe let them know that they could have updated the firmware for you so they get feedback?

Sorry to hear about your issues, I had minor issues and they were always quick to help me.

 

[Wibble]

I've finally received a response from Narked at 90 (the UK Shearwater agents). All it said was"Have you upgraded to the latest firmware?". They had the unit a month ago!! Didn't they check the firmware version then??!!
No empathy shown either. e.g. "Sorry you are having this problem yet again. I will do my best to fix it for you as quickly as I can." Not a client centric approach at all! Grrrrrrr
I fear I'm in for a bumpy ride.

It's a cack response from them. Have you checked the revision number?

It's probably best to speak to Narked. Did you buy it from them?

As has been said, Shearwater and Narked are normally really good with customer service.

 

[FrogmanFred]

It's a cack response from them. Have you checked the revision number?

It's probably best to speak to Narked. Did you buy it from them?

As has been said, Shearwater and Narked are normally really good with customer service.

I'm very good at keeping my tech updated. It's been running v84 since I updated on the 2nd of August.
I bought it from another supplier but all they did the first time I had battery failure is send it to Narked. I cut out the middle man this time and went to Narked directly but have kept the place I've bought it from copied into the email chain.

 

[Divin'Papaw]

I've finally received a response from Narked at 90 (the UK Shearwater agents). All it said was"Have you upgraded to the latest firmware?". They had the unit a month ago!! Didn't they check the firmware version then??!!
No empathy shown either. e.g. "Sorry you are having this problem yet again. I will do my best to fix it for you as quickly as I can." Not a client centric approach at all! Grrrrrrr
I fear I'm in for a bumpy ride.

Yea, I’d suggest you call them and ‘jump their case’ as we say in the States. The firmware version will have nothing to do with a battery dying in 7 days in standby mode unless there was an update included to fix this exact issue. The last Peregrine firmware update was in July (v84) and it says nothing about fixing a Peregrine battery issue! They should know that!

 

[FrogmanFred]

Yea, I’d suggest you call them and ‘jump their case’ as we say in the States. The firmware version will have nothing to do with a battery dying in 7 days in standby mode unless there was an update included to fix this exact issue. The last Peregrine firmware update was in July (v84) and it says nothing about fixing a Peregrine battery issue! They should know that!

Agreed! I upgraded to v84 on the 2nd of August.
I know there have been worldwide battery supply issues recently but that does not mean I'm willing to compromise on my personal safety. As we all know, a dive computer is an essential piece of equipment these days. Yes, I carry a backup computer on dives deeper than 35m but that's not the point. I need to have confidence in my primary equipment and having an agent/supplier replace faulty batteries with another set of faulty batteries doesn't do that - especially not at 50m deep. I'm not a 'crash test dummy' kind of diver!

 

[Wibble]

Agreed! I upgraded to v84 on the 2nd of August.
I know there have been worldwide battery supply issues recently but that does not mean I'm willing to compromise on my personal safety. As we all know, a dive computer is an essential piece of equipment these days. Yes, I carry a backup computer on dives deeper than 35m but that's not the point. I need to have confidence in my primary equipment and having an agent/supplier replace faulty batteries with another set of faulty batteries doesn't do that - especially not at 50m deep. I'm not a 'crash test dummy' kind of diver!

There's no question that there's a problem with your unit.

Just need to get to the right people to fix it. Narked are the UK importers (I believe) and have an excellent relationship with Shearwater. Call Narked.

 

[FrogmanFred]

Narked at 90 have now emailed back with a copy and pasted standard response.
Attached is a two page form to complete and scan and then email back to them. I must then also include a hard copy of this form with the dive computer when I sent it back to them all AT MY OWN EXPENSE.

The number of terms and conditions contained in the return form is astounding. One wrong move on my part and the blame, costs, responsibility etc lands back on me it seems. The customer is always WRONG.

Just popping off now to get a legal degree before packaging up the Peregrine in a bomb-proof container, placing it in an armoured transport van, dropping my trousers, bending over and waiting for the response from Narked.
Wish me luck!

 

[Capt Jim Wyatt]

I have sent Shearwater computers in for work several times over the years. The process was always simple and straightforward and the folks at the other end were pleasant to deal with.