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Sealife Contact Us response time?

Discussion in 'SeaLife' started by gr8jab, Jan 29, 2015.

  1. gr8jab

    gr8jab Contributor

    # of Dives: 100 - 199
    Location: Oregon, USA
    629
    379
    I'm curious how long it typically takes Sealife to respond to messages sent via their Contact Us web page form. I made an inquiry about a week ago, and have heard nothing yet...
     
  2. SeaLife Cameras

    SeaLife Cameras Dive Equipment Manufacturer

    161
    31
  3. DandyDon

    DandyDon Old men ought to be explorers ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: One kilometer high on the Texas Central Plains
    50,616
    5,668
    Phone: (800) 257-7742 weekdays
     
  4. Steve_C

    Steve_C Contributor Rest in Peace

    # of Dives: 500 - 999
    Location: Raleigh, NC USA
    4,270
    2,915
    I had an issue with a sealife housing a few months ago. The responded and took care of it promptly. Even got a new housing to me in time for a trip.
     
  5. gr8jab

    gr8jab Contributor

    # of Dives: 100 - 199
    Location: Oregon, USA
    629
    379
  6. SeaLife Cameras

    SeaLife Cameras Dive Equipment Manufacturer

    161
    31
    Apologies for the web form malfunction, we'll check on that and make sure it's running smoothly - thanks!
     
    DandyDon likes this.
  7. Coral-Reefer

    Coral-Reefer ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Newland, North Carolina, United States
    272
    38
    Over the past year or so I have had the opportunity to twice work with the tech support folks at SeaLife. Both times I experienced customer service and desire to help the customer that has been unmatched in my 54 years. I will always look first to SeaLife for my photography needs. What a great company.
     
  8. 993guy

    993guy Registered

    # of Dives: 100 - 199
    Location: St. Augustine, FL
    68
    43
    I contacted SeaLife via their web site contact form yesterday for support on my DC1400 and received a response in under 2 hrs.
     

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