Hi, newly registered to these boards, but have read for several months. We chartered W/ these folks last week. We chartered because wife & daughter wanted to snorkle while son and I dove on some wrecks. We also dove in Dominica prior to this dive. I don't know what is meant by " diamond in the rough". I thought this operation was great! Very friendly and thoroughly efficient even though the dives were booked full all day. I thought the charter price was worth every cent (or florin). Don't tell John, the owner that, because I don't want an increase next time! BTW, Steve, our Divemaster, was terrific in melding my inexperience(<25 dives) with my son (23 y.o., cert. ERT and paramedic, 50+ dives) advanced experience.