Scubapro has always been high and mighty selling over priced stuff under cover of (now illegal) "fair trade" laws and strong arm tactics of various kinds. They subverted the competitive process by using "instructors" as shills (NASDS). Their service is OK including annual service for a price but with an overlay of processes involving "rules", secret handshakes, crypto service advisories and the like. Originally, it was setup that way because the simple piston regulators would leak or creep unless inspected and maintained frequently, and to cycle customers through the retail shops. The adjustable second stages would freeze due to corrosion. First stages like the MK20 are still subject to creep and the newer, complicated, second stages are subject to fluctuations in tune. Scubapro could not accept that their piston regulators would freeze up and continue to claim that they can be safe to use in freezing water which is ridiculous. The company's attitude about parts availability is similar to govt control of stategic weapons, unusual in a free market, and designed to maximize profits and minimize liability with little regard for the customer's wishes.
Well, Pescador, my personal experience of selling and servicing Scubapro and several other brands from 1971 to about 1980 is the complete opposite to the two statements above (I highlighted it in bold).
I agree that the flow through piston regulator is not the easiest geometry to environmentally seal, but in the warm waters of the Caribbean it worked great and it was easy to service. When they needed service, which was rare. My experience with the Mk-5 first stage is that it held great solid IP and they could handle any abuse.
We never pushed a yearly service and I am not even sure when that was introduced.
To this day I have not found a second stage that I prefer to the adjustable metal second stages (109). I am converting all of mine to pneumatically balance adjustable, but they did work great even as simple down stream demand valves.
I really like my Poseidon Cyklon second stages and my wife loves her D400s, but the metal balanced adjustable (109 / 156) work flawlessly for many years without needing service.
I have standardized all mine and my wife regulators to use Titan or Conshelf first stages, since it helps me keep down the parts inventory and they are also compatible with my Royal Aqua Master (and Phoenix RAM), but I still use some Mk-5 for our work regulators in our lake's Milfoil (invasive aquatic plants) work.
There are things I don’t like about Scubapro, but many of them have been since Dick Bonin left the company. I only met him once very briefly, so I can’t say much about him.
I have some real mix feelings about the control they imposed (and still have) on dive shops. The internet is a force they and all companies are going to have to deal with.
I have no comments about the advertising (exaggerations, etc. I think are common to all), but the Jet Fins are still one of my favorite fins. I have tried other fins and always return to one of my Jets.
It is kind of too bad that Scubapro was a new kid on the block and they never made a double hose regulator. It would have been interesting. In the 70’s they were by far the most innovative diving company around. Then again back then is when companies were not afraid to experiment with new things. Have you ever dived a Scubapro Visionaire Mask? That is a weird second stage/ mask, but it works great.