Jo,
BEWARE!!! This was not a good experience for us at all. After we got to the hotel, we went to register with Scuba Caribe but nobody knew about our reservation. I showed them the printout that I was told to display when registering for our dives and nobody there had ever seen one of these papers before. They acted as if I had forged the document or something. The price quoted to us on the Internet was lower than the price they had posted in their price book and I guess they were leery.
Then there was this obnoxious lady at the counter. She did not belong in the tourist industry. When I asked about the charges and the exchange rate which was 11 pesos to 1 USD at their place, she became very defensive. I suppose that was because the rate was 10 to 1 in our hotel and just about everywhere else. I understand that the businesses normally charge a little more than the daily exchange rate but that seemed a bit high compared to the hotel. One would think that they would use the same exchange rate as the hotel they are located in. She began to enlighten me on her reasoning but I wasn’t interested and I think that pissed her off even more.
After some phone calls, they told us a boat would be coming to pick us up and take us to a dive shop which surprised me because I was led to believe that they were located at this hotel. At least that’s what they told me in an email. When that didn’t happen they said a bus would pick us up, and when that didn’t happen, they were going to throw us into a taxi. I asked how we would get back to the hotel and the rude and obnoxious lady had no idea nor did she show any concern for us or our well-being. We were reluctant to get into the taxi and she accused us of “not trusting the Mexicans”. That was the final straw. I cancelled our dives with Scuba Caribe and went with another company called Nautilus which is almost right across the street from the Riu Caribe (next to the now defunct Carlos and Charlies). This company was great and I would recommend them to anyone. The service was excellent and the people were great. I will post a full review on them soon.
I later found out that about a month ago, Scuba Caribe went under and the clients from the hotels that offer their services are now serviced by another company under the Scuba Caribe name. I’m not sure how their dive staff is but the staff at their little hut at the hotel was incompetent. On a brighter note, we never saw the rude lady again over the course of our vacation. I think the Riu staff may have removed her for having a confrontation with a guest.
Despite the poor management of Scuba Caribe, I must say that the Riu Caribe was excellent. It’s unfortunate that a great hotel like this is associated with such an unorganized dive operation. I hope you have better luck than we did. Please do let me know… Overall, the trip was great (thanks to Nautilus). My wife did certify and we lived happily ever after. It was unfortunate that we missed an entire day of diving since we were only there for 3 days. Next time, we’ll be staying at the hotel that houses Nautilus. It’s not the Riu but it’s only 55 USD a night. Let me know if you want more info on them. I did ask Nautilus if they teach the IDC and they do not. Good luck!
WW
