Wow thank you all for the responses! Super helpful!
There are two issues so that is probably causing confusion. One issue/observation is that my aqualung legend regulator seems to be tuned too liberaly for me. Holy air even when all the knobs are turned to the - position. This happened last time and it doesn't really bother me other than from reading about ip I wonder if I need to tell them please adjust to the suggested "The Legend has a lower IP setting of 116 to 130 psi (8 to 9 bar)"
The other more unsettling issue is that my husband who uses also an aqualung legend regulator had some air pulsating in the pool immediately following service in a scuba review/refresher pool dive. He did not tell me until we where on the way home. We called and they said bring it back in, we did about a day later we got the email response I mentioned.
I will definitely get an IP gauge for my own knowledge/curiosity, etc
For his issue, maybe its the hose and we will just get some new ones to be sure? His hose is two years old but its one of those bendy ones. So maybe it needs an update? That is at least something he is comfortable changing. Let me know if you have other suggestions. Usually after service you can do a free pool dive. Since we paid for a refresher, maybe he can just hop in the pool this weekend and make sure its not ongoing, maybe he could even try a different hose?
I will definitely direct him to this thread, I can't thank you guys enough for all of this information! Happy Diving!
Looking at the printout mine was adjusted to ip 130 and his was adjusted to ip140