BigJetDriver69:
(2) Since he will not take telephone calls OR answer e-mails from some people, but will answer others, it does not surprise me that he arbitrarily assigns priority as to who gets their unit first. (...to paraphrase your post above...)
Forget about getting him on his phone, Unless doesn't have something to do at the time, he just lets his voicemail take the messages.. I understand his reason (when he is on the phone he doesnt get anything accomplished), I don;t particularly agree with it but he is making progress.. I can honestly say he usually doesn't screen calls like you might think (I have been to his shop several times so I see what is going on- everyone gets the same treatment - the call goes to voicemail) The only time you migh be lucky to get him on the phone is when he is expecting a call..
I will tell you one thing his spam filters S*ck, lots of stuff ends up in the spam folder and takes time to answer (or maybe not at all).. Thats why I stated earlier to make sure the email subject is clear, although I wouldn't rule out him avoiding specific people.
(3) I know of one particular case in which Kevin has taken money for an order for several units, and has not sent the units, nor has he returned the money (nor will he answer the man's phone calls or e-mails).
That really surprises me, but I do agree he used to take money up front before it was built. I know I sent a few people his way and I was told he held onto their checks for a long time before cashing them..
(4) I know of a case involving someone I work for who is now well over eight months waiting for his repair.
Thats a really long time, I probably saw the unit with a tag on it last time I was there... What was the problem with the unit?? I'm curious, Kevin usually keeps me abreast of issues he has had, so I can add things to the manual as they arise.
if the "repair" was actually a hardware upgrade, I'll tell you the issue was he didn't have enough new wrist units (if it was for hard plumbing - don't know what the status is on them now) and had a problem (excess battery drain/wetswitch didnt always allow unit to shut off) with Rev B Boards (and didn't have a supply of spares) that has finally been fixed. In fact when I got the 4 new units for my expedition in May I insisted on Rev A electronics...
If it was truely a repair for a problem thats way too long, (even 8 months for an upgrade is too long and he should have at least contacted the person with a status)
I know I saw a few units that were there for a long time awaiting d/l capability - which still doesn't exist (and probably still a few months away)
I know a few people who sent in units over the last few months for various things, I'll email them and see how long their turn time was..