Reality TV Dive Shop Wrecks...

[mselenaous]

Reality TV Dive Shop Wrecks...

Recent channel surfing and these 2 recent threads got me wondering.
http://www.scubaboard.com/forums/whine-cheeze/363564-you-do-realize-im-never-coming-back-shop-again.html
http://www.scubaboard.com/forums/basic-scuba-discussions/363699-do-you-ever-notice-negativity-between-dive-shops.html

Chef Ramsey of Kitchen Nightmares :shocked2: or Tabitha of Salon Takeovers can be dead-on and brutal in their assessments. They would be astonished at how many LDS(s) are managed ? So what would a clip from an episode of a dive business makeover reality TV show aptly named “Wrecked” be like if you could direct:uwphotographer: an episode at an LDS near you?

Include title of the episode, LDS characters, & what you would fix and how you think they should fix it, and how you would clue in the clue-less.
:guillotine:






Not intended to start an LDS flamewar. Just caricatures of how situations should/could be handled. Typical disclaimer: change the names/locations to protect the (not-so)innocent/clueless, yadayadayada.

 

[Insta-Gator]

Show Title: Out of Business
Topic: Equipment selection / purchase
Issue: "Those guys may be out of business soon, so buy mine"
Players: Know it alls that won't listen :redhot:

 

[scubamarketing]

Title: Solo Diver
LDS Characters: N/A

A customer wanting to buy an item (who knows if it's high margin or not, but they do want to buy SOMETHING) walks into their LDS. They wait. And wait. And wait. They check the sign to make sure the door wasn't accidentally unlocked. They step out and back in to make the door ding again. They wait. They say "hello?" several times. Eventually they leave and buy elsewhere.

(this has happened to me at more than one LDS)

What I would fix: welcome the customer and provide them with service

How I would fix it: properly staff my shop so there is always at least one person on the floor (a restroom break is fine). Train employees to always greet, even if they are working with someone else. Let the new customer know you've seen them and will be with them ASAP. If applicable, run into the back for reinforcements.

How to clue in the clue-less: unfortunately, wait for them to go out of business. Each time I've had this happen to me, I've called when I got home and told them of my experience. Never once have I heard a "sorry", usually just a "hmm", sometimes an excuse that they were "in the back".

 

[mrfixitchapman]

There MUST be an episode about randomized nitrox mixes.

DC

 

[Ozwald]

How about just based on the arrogance of the owners/employees ?

 

[mselenaous]

Episode: The family that works together fights together

Owner & sibling arguing and fighting in front of customers and employees, includes mindless litany of profanity with the brother even kicking the sister in front of vendor rep.