OP
Scratch_Monkey
Registered
I ended up booking my stay through the IHG website and my dives directly with Dressel in advance in order to get the pre-paid discount. They had a Cinco de Mayo special so received 25% off!
If you book through IHG, you are not supposed to get the option of choosing your room. However, I did receive an email from Iberostar offering me that option. But when I tried to redeem it, it wouldn't let me! So I called IHG and asked if they could help as I thought I was doing something wrong. After all, why would they present me with the offer of choosing my room (with no qualifications) if I was not eligible?
IHG ended up telling me that I had to book directly with Iberostar to get the option of choosing my room but they would pass along my preferences (near the dive shop and 2nd floor) and hopefully they would be able to accommodate me when I checked in. My response was to thank the IHG rep for their help and say that was probably the best outcome I could ask for, but what Iberostar SHOULD do is honor their offer and then fix their IT. I should never have gotten that email if I wasn't eligible!
In the end, Iberorstar and IHG made it right and my stay was good so it all worked out.
Here is a link to my review:
I had a good experience with the resort and their staff and a good experience with Dressel (both the person I interacted with via email in Spain as well as the folks on-site). If you have never been to Cozumel and you want the trip planning to be easy, I can absolutely recommend staying and diving with them. It's also, IMO, a good value given the pre-paid diving discount, the free Nitrox, the all you can eat, included alcohol, etc...
If you book through IHG, you are not supposed to get the option of choosing your room. However, I did receive an email from Iberostar offering me that option. But when I tried to redeem it, it wouldn't let me! So I called IHG and asked if they could help as I thought I was doing something wrong. After all, why would they present me with the offer of choosing my room (with no qualifications) if I was not eligible?
IHG ended up telling me that I had to book directly with Iberostar to get the option of choosing my room but they would pass along my preferences (near the dive shop and 2nd floor) and hopefully they would be able to accommodate me when I checked in. My response was to thank the IHG rep for their help and say that was probably the best outcome I could ask for, but what Iberostar SHOULD do is honor their offer and then fix their IT. I should never have gotten that email if I wasn't eligible!
In the end, Iberorstar and IHG made it right and my stay was good so it all worked out.
Here is a link to my review:
I had a good experience with the resort and their staff and a good experience with Dressel (both the person I interacted with via email in Spain as well as the folks on-site). If you have never been to Cozumel and you want the trip planning to be easy, I can absolutely recommend staying and diving with them. It's also, IMO, a good value given the pre-paid diving discount, the free Nitrox, the all you can eat, included alcohol, etc...
