mike_s
Contributor
that's a lot of crap to have to put up with just to get them to take your money... jeez.
Problems with Scuba.com
- Thread starter uriho
- Start date
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ScubaSteve
Wow.....what a DB
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Take a deep breath, you only had to remove the payee info. That's just short of public record. You can make a deposit into my account any time you might like.
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for what
quit it dad, you are ruining my reputation!!
The back and forth was too funny. Sorry, OP, I know more frustrating than funny to you, but wow, that's like a "who's on first" gag.
-Why $800? Because it's international shipping.
-But I'm shipping within the US? The 800 is for international shipping.
-Ok, let me clarify, I'm paying from Israel, but shipping to US, so should be 600, right? No, for international shipping it's 800.
-Let's go back to the beginning, I want to pay by wire from Israel and ship to US, so it should be 600? Oh, ok...that'll be $615.
-Why $800? Because it's international shipping.
-But I'm shipping within the US? The 800 is for international shipping.
-Ok, let me clarify, I'm paying from Israel, but shipping to US, so should be 600, right? No, for international shipping it's 800.
-Let's go back to the beginning, I want to pay by wire from Israel and ship to US, so it should be 600? Oh, ok...that'll be $615.
hudson
Contributor
scuba.com is like that - they are a rather mediocre shop sitting on a great domain name.
The customer service, frankly, sucks. I had a problem where they sent me the wrong size wetsuit. I called, explained the problem, got a replacement... wrong size, again. I called to say "***" (very nicely, no four letter words) and they said it must be a labeling error, will fix. Another exchange, I GOT THE SAME WRONG SIZE AGAIN!
If you are thinking this can't possibly, no-way no-how, happen three times and I must be embellishing, I assure you, it DID happen three times.
Finally they told me the size I wanted didn't exist (it was an EOL suit) after so much effort, time and so many phone calls - the RMA guy at the time could only be reached on Wednesdays and Fridays (!?). They are not out to scam you, but if something goes wrong, oh boy.. the incompetency is astounding.
Frankly with the likes of Scuba Toys (10/10) and Leisure Pro (9/10) why bother with scuba.com?
The customer service, frankly, sucks. I had a problem where they sent me the wrong size wetsuit. I called, explained the problem, got a replacement... wrong size, again. I called to say "***" (very nicely, no four letter words) and they said it must be a labeling error, will fix. Another exchange, I GOT THE SAME WRONG SIZE AGAIN!
If you are thinking this can't possibly, no-way no-how, happen three times and I must be embellishing, I assure you, it DID happen three times.
Finally they told me the size I wanted didn't exist (it was an EOL suit) after so much effort, time and so many phone calls - the RMA guy at the time could only be reached on Wednesdays and Fridays (!?). They are not out to scam you, but if something goes wrong, oh boy.. the incompetency is astounding.
Frankly with the likes of Scuba Toys (10/10) and Leisure Pro (9/10) why bother with scuba.com?
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