Poor drysuit service from LDS

[Scubamedicjoe]

Ok, first off the original invoice of the suit is new. It never been worn out of dive shop.
The seals have never trimmed.
The bottom legs, feet too big for me.
The dive shop stated actually they would send it off. To whites, have them fix it.
I paid for it and I agreed. I offered to pay the shipping then said to wait.
(They stated that it would not be any more than couple hundred).for fix and shipping.
They have told me repeatedly this summer and all through out this.
The suit had been sent off and was in customs,
I am even more upset
To learn the whole time suit was at there shop never sent off,
That is its ok I have six others statements from other customers that are my friends and fellow divers from the shop, who have been in shop with me even three of my fellow workers that where last summer when we visited them at the shop.
I stopped bye, as you see I have them in a ball so now they want to back track.
That is ok
I will get my suit, find the next closes whites’ dealer and let them help me in this matter.
I am done with this shop. Which is Sand hills Scuba in Pinehurst North Carolina run by Richard and Carol Hess.
Sorry whites I recommend DUI they have been excellent to me !!!!!!!!!!!

 

[scubadale]

So if I buy (fill in the brand name reg, whatever) from my LDS, and my LDS is the one screwing things up (fill in the brand name, reg, whatever) is responsible to fix the issues with my LDS??????

Keating was involved with this for the last 4 weeks, and if he had as much trouble getting in touch with the LDS as the OP, then that definitely explains things. Legally.....the LDS is responsible party here.

Next time I have a problem with a LDS, I guess I'll go cry to the manufacturers?????

I think them getting involved was good, and it wasn't timed with papers being served. Papers were served on diveshop owner (according to OP) not Whites. What legal interest does Whites have in the diveshop owner being sued?????? Absolutely none.

TOm

Yes the LDS is totally responsible for the drysuit issue and good or bad Whites would have been justified in telling the op that he would have to deal with the LDS. Whites did not do that when contacted and at that point bears responsibility to follow through. It should not take 6 weeks for the op to get a response of any sort from Whites. A simple "we have been unable to contact the LDS" would have been an acceptable response. They did not even offer that. So IMO Whites does not treat people like people need to be treated.

Whites has no legal responsibility and the papers were served to the diveshop. I only question the timing of the response. Granted it could be entirely coincidental but when things are going wrong you tend to question more.

 

[Scubamedicjoe]

I am taking the day off On Monday to take care of this and getting my suit, PS I taking a friend with me to keep me out of trouble. I cannot help it if he NC Law officer. A fellow diver.
In addition, is one of the ones that have written me a statement? I am still going to talk to the attorney and see what they advice, I just so mad right now do not really now what to say.

 

[Bryan]

My wife, a non-diver, just walked into the room, and saw the title of this thread, and asked out loud,

"Poor drysuit service from the Latter Day Saints?? What?? Should they have brought it to the Jehovah's Witnesses, instead?"

I had to share

 

[Hank658]

And I just can't help but smile at the fact that on my computer the banner ads above and to the left of the text are both for Whites.

 

[fireflock]

It's obvious that the LDS is still spewing BS, but at least they are not ignoring the issue, not returning calls, and just trying to avoid the issue in general. Who knows what changed their minds? Maybe it was the Whites rep, maybe it was some bad PR here, maybe if was the Sheriff knocking on their door. Who knows what their story will be when Medic13 shows up to get the suit. I hope it works out OK.

In any case, things are moving in the right direction. I wouldn't trust the local shop to change an o-ring, but I think White's did right in the end by helping to move things along a bit. It looks to me like there were chances on all sides to act a little sooner.

and...the shop is still full of crap....

Rich

 

[AlaskaDiver]

Sorry ScubaDale, you are incorrect in placing the blame on White's. This is clearly something which the OP should have handled with the LDS. The LDS is to blame not the drysuit manufacturer.

I had a drysuit returned via an LDS in Alaska (L.F.D.) for a new zipper to the mfr. It did not matter what the name of the mfr was or if they were involved. The suit apparently never left the LDS. I contacted the mfr behind the scenes and they had not received my drysuit for 8 weeks. The LDS had some bonehead working at the desk who kept telling me "it'll be here in the next few days...". When I confronted the owner of the LDS about this, he kept responding that the mfr was at fault. It is a common ploy in many businesses to pass the blame and not to admit fault.

In this instance White's is not to blame. The OP purchased the suit through his LDS. The LDS is clearly in the wrong.

 

[scubadale]

got an email from: South Regional Sales Manager
Eric Keating
he is going to check into it.

well i given up tried to visit store cloesed ect winter hrs , and no response from whites South Regional Sales Manager
Eric Keating

I actually got a call today from sheriff department they served my papers at there house. So lets see what happens now, actually kind of surprised white dry suits had not responded back.
Sure makes them look bad too seeing how its one of there dealers.

For the most part the industry has been set up that the consumer deal directly with the dealer/LDS. The LDS IS who holds the responsibility for this fiasco. AGAIN IT IS THE LDS who screwed up/lied/should be shot/has not ethics/what else can I say to express that I know the LDS is responsible for the drysuit.

My issue with Whites is that once they said they would "check into it" that they should have responded a little sooner than 6 weeks later. I have also stated that it would have been just fine with me if Whites would have simply told the op that they could not help him that he would have to take it up with the LDS. IMO Whites had the best intentions when they told the op they would check into it but they dropped the ball by not responding for six weeks. Is six weeks an acceptable time frame to hear anything, good or bad, from someone who is going to "check into it?"

Let me reiterate that I know the LDS is completely at fault and I hope the law in NC is such that the op can get some extra scuba gear for his trouble.

 

[Debraw]

It's still ironic to see the White's banner ads on this thread....

 

[Scubamedicjoe]

Eric has contacted me directly via email, I am going to get suit on Monday, and my plan is on redoing the measurments. Then contact whites directly as far as getting either suit adjusted or what ever they suggest.
If it is going to be some large amount of cash to be done,
I just sell the suit and most likely take a loss. Al though would like to have the suit done to fit me. As this suit is, allot lighter than the DUI suit I got would make an excellent summer suit.
Do not get me wrong it was the dive shop that truly messed up and lied to me multiple times,
However, I am not sure what whites will do to assist me. I am not asking whites to buy me new suit or anything like that but sure would be nice if there was some kind happy medium in this some how to get the suit to fit me ect.I am going to try to call Eric on Monday and also call whites up in Canada and talk to there repair department .