:shakehead :shakehead
Posteddocument.write(''+ myTimeZone('Tue, 02 Jan 2007 11:32:31 GMT-0800', '02 January 2007 12:32 PM')+''); 02 January 2007 12:32 PM Hide PostUpdate:
We had many problems this pst holiday week. Here is the result of our rental car fiasco:
This is a letter to Alamo I sent to them about it, (in it it says Skytours.com is the car rental reservers, it it the same as Happycars.com)
To whom it may concern,
We reserved a car through Skytours.com and then our flight to Daytona Beach, FL was cancelled. We were then routed to Orlando, Florida as this new flight was the only way to get to our
destination (Daytona Beach, Florida). Skytours Voucher for
the rental car was refused by Alamo in Orlando. The
manager (Said Lovaked) there was the one who refused
us. He was the MOST RUDE person I have ever encountered at a comercial place of business. He was rude Even before we got angry about this problem. We were very courtious at first as it was Christmass day and we were in a happy mood to be in Florida, even though our flight was moved from Daytona to Orlando, through no fault of ours. At first the desk person there said it would be no problem to pick up the car there instead of at Daytona. We were relieved to hear this. We were going to meet my fiance's mother for Christmas dinner. We would still make it to Daytona (although about 1.5 hours late) to have Christmas dinner with her. The desk person then left to go speak with her manager (Said Lovaked). The desk person came back and said that the manager told her that they were told by Alamo Administration not to accept any of these vouchers from Skytours. He says that the problem is with Skytours and not with Alamo. We ended up paying $150.00 for a taxi cab ride to Daytona Beach. We were able to use
the voucher there with no problem. The desk guy in Daytona said that they should have had no problem giving us the car in Orlando. He also said that the manager should not have been so rude and he apologised for Alamo. HE was VERY PROFESSIONAL, unlike Said Lovaked in Orlando. His professionalism is the way ALL of your employees should conduck themselves. In May humble opinion your manager in Orlando should not even be employed by you. If he keeps up that attitude you will have no business left. We would like to be compensated the $150 for the cab ride. I think you need to have a conference with Alamo about
your business relationship. Problems like this will be
very bad for your future online business. Please send
us a check for the $150. A letter of apology would also be welcome. Thank You!
Most of the problem was with Alamo and the airlines that cancelled the flight to Daytona. The airlines is Delta. We just called them and they said that the flight was not cancellled and that we should not have been re-routed. Here in Albuquerque Delta said we were re-routed because the flight crew was not available because they called in sick! They gave us 3 $50 vouchers for flight, one under my 9 year old son. He has to be present to use the voucher. SUCH FUN!!!!!!!
Posteddocument.write(''+ myTimeZone('Tue, 02 Jan 2007 11:32:31 GMT-0800', '02 January 2007 12:32 PM')+''); 02 January 2007 12:32 PM Hide PostUpdate:We had many problems this pst holiday week. Here is the result of our rental car fiasco:
This is a letter to Alamo I sent to them about it, (in it it says Skytours.com is the car rental reservers, it it the same as Happycars.com)
To whom it may concern,
We reserved a car through Skytours.com and then our flight to Daytona Beach, FL was cancelled. We were then routed to Orlando, Florida as this new flight was the only way to get to our
destination (Daytona Beach, Florida). Skytours Voucher for
the rental car was refused by Alamo in Orlando. The
manager (Said Lovaked) there was the one who refused
us. He was the MOST RUDE person I have ever encountered at a comercial place of business. He was rude Even before we got angry about this problem. We were very courtious at first as it was Christmass day and we were in a happy mood to be in Florida, even though our flight was moved from Daytona to Orlando, through no fault of ours. At first the desk person there said it would be no problem to pick up the car there instead of at Daytona. We were relieved to hear this. We were going to meet my fiance's mother for Christmas dinner. We would still make it to Daytona (although about 1.5 hours late) to have Christmas dinner with her. The desk person then left to go speak with her manager (Said Lovaked). The desk person came back and said that the manager told her that they were told by Alamo Administration not to accept any of these vouchers from Skytours. He says that the problem is with Skytours and not with Alamo. We ended up paying $150.00 for a taxi cab ride to Daytona Beach. We were able to use
the voucher there with no problem. The desk guy in Daytona said that they should have had no problem giving us the car in Orlando. He also said that the manager should not have been so rude and he apologised for Alamo. HE was VERY PROFESSIONAL, unlike Said Lovaked in Orlando. His professionalism is the way ALL of your employees should conduck themselves. In May humble opinion your manager in Orlando should not even be employed by you. If he keeps up that attitude you will have no business left. We would like to be compensated the $150 for the cab ride. I think you need to have a conference with Alamo about
your business relationship. Problems like this will be
very bad for your future online business. Please send
us a check for the $150. A letter of apology would also be welcome. Thank You!
Most of the problem was with Alamo and the airlines that cancelled the flight to Daytona. The airlines is Delta. We just called them and they said that the flight was not cancellled and that we should not have been re-routed. Here in Albuquerque Delta said we were re-routed because the flight crew was not available because they called in sick! They gave us 3 $50 vouchers for flight, one under my 9 year old son. He has to be present to use the voucher. SUCH FUN!!!!!!!
