Since Underwater Sports, Seattle was named in a previous thread in the negative over a sticker, for balance I felt justified to post a few of my experiences with them. Frankly I know none of them by name with the exception of Ken. Also lets be blunt and state they are not Tec/DIR orientated if thats what you crave there are other excellent shops that cater to these groups.
1. When I had a problem with a hose-less AI computer (would lose signal when I got into photography with strobes) bought in another state, that I had owned for over a year, UWS went to bat for me with the manufacturer and got me a new hose air integrated computer, no cost.
2. I volunteer at the Aquarium and can get a substantial discount on a drysuit thru UWS/MFG. One restriction being you have to be with the Aquarium over 1yr. I had not but UWS gave me a radical discount on the drysuit regardless.
3. Can't count the times I have brought misc gear I have bought from them or other vendors and they have fixed at no cost.
4. Just this week I got a call from UWS telling me there was a recall on a new reg we had bought for my wife.
As others have said, go where you are comfortable and I can say over the years I have been quite happy with UWS service & support and have no problem recommending them to any diver.
1. When I had a problem with a hose-less AI computer (would lose signal when I got into photography with strobes) bought in another state, that I had owned for over a year, UWS went to bat for me with the manufacturer and got me a new hose air integrated computer, no cost.
2. I volunteer at the Aquarium and can get a substantial discount on a drysuit thru UWS/MFG. One restriction being you have to be with the Aquarium over 1yr. I had not but UWS gave me a radical discount on the drysuit regardless.
3. Can't count the times I have brought misc gear I have bought from them or other vendors and they have fixed at no cost.
4. Just this week I got a call from UWS telling me there was a recall on a new reg we had bought for my wife.
As others have said, go where you are comfortable and I can say over the years I have been quite happy with UWS service & support and have no problem recommending them to any diver.