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Outstanding service at DRIS

Discussion in 'Dive Right in Scuba' started by gkis, Jan 6, 2020.

  1. gkis

    gkis Angel Fish

    # of Dives: 50 - 99
    Location: Terrace BC
    25
    6
    3
    DRIS
    Thank you for your willingness to ship outside of US via USPS (Fedex and UPS fees are ridiculous)
    Thank you for the good deals and the gifts.
    Thank you for the outstanding customer service .
    All the best in the New Year!!!
    George
     
    Schwob, Altamira and rhwestfall like this.
  2. The Chairman

    The Chairman Chairman of the Board

    # of Dives: I just don't log dives
    Location: Cave Country!
    56,988
    24,984
    113
    They are indeed awesome! I love 'em!
     
    gkis likes this.
  3. Altamira

    Altamira Loggerhead Turtle

    # of Dives: 200 - 499
    Location: Canyon Lake, TX
    1,728
    1,559
    113
    +2 for DRIS. Based on continuing great reviews on SB, I used them for the first time this year, and was blown away by their helpfulness, advice, willingness to take whatever time was needed to answer all of my questions, and of course, their excellent pricing. .
     
    gkis likes this.
  4. Marie13

    Marie13 Great Lakes Mermaid

    # of Dives: 200 - 499
    Location: Great Lakes
    6,437
    4,904
    113
    They’re my local shop. I drive 50 miles one way to get to them (live on the totally opposite end of the Chicago area). I’m not the only one. There’s a reason they have a very loyal following. Or groupies. Yeah, maybe that’s it. :rofl3:
     
    Hartattack and gkis like this.
  5. The Chairman

    The Chairman Chairman of the Board

    # of Dives: I just don't log dives
    Location: Cave Country!
    56,988
    24,984
    113
    I'm still waiting for them to open a shop here in Cave Country. You know you want to, Mike! :D :D :D
     
    Dive Right In Scuba and gkis like this.
  6. martincohn

    martincohn Solo Diver

    # of Dives: I just don't log dives
    Location: USA
    301
    265
    63
    1st place I look at when pricing gear.
     
  7. bakodiver391

    bakodiver391 DIR Practitioner

    # of Dives: 2,500 - 4,999
    Location: Marshall Islands
    137
    84
    28
    Unfortunately my experience was not so great. As the OP said, courier charges outside the US are outrageous so I contacted a sales rep who guaranteed my order (not my first by a long shot) would go out by USPS. Shipping notification came stating order was shipped by courier with ridiculous shipping fees. I objected, they got the package returned and sent out in a USPS flat rate box. I still got charged courier rates. Never ordered from them again.
     
  8. Dive Right In Scuba

    Dive Right In Scuba ScubaBoard Business Sponsor ScubaBoard Business Sponsor

    # of Dives: 500 - 999
    Location: Plainfield, Illinois, United States
    4,014
    761
    113
    Can you email me an order number so I can look into what happened and try to correct the actions of that employee? Sorry for the trouble, I'm not sure what happened but we did have 2 new shippers around the Holidays that are now more seasoned.
     
  9. abnfrog

    abnfrog Tech Instructor

    # of Dives: 2,500 - 4,999
    Location: great white north
    1,534
    1,016
    113
    mike has always been great with me , he trys to do his best for all his customers ...
     
  10. Hartattack

    Hartattack PADI Pro

    # of Dives: 1,000 - 2,499
    Location: Campaign, IL
    118
    49
    28
    Checking in from Champaign!
     

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