As a partner in Island Dive and a new member to Scuba Board, I regret Bob that you had an unfortunate experience almost 3 years ago with us. I wasn't in the shop when your disk blew, but I heard about it and saw your tank being inspected internally and a new disk to be placed in your valve. As for the double charges, I have looked into this as it is mentioned over and over in your replies any time a mentiion of Island Dive is made. I will be happy to speak with you and correct your charges accordingly I was just made aware of this situation from reading history on this site. There is no excuse for bad manners, and I apologize for our staff's lack of professionalism during your visit. It must be pointed out however, you arrived in the shop on the first weekend we purchased the shop from Ron Kenny and had very little information on how things worked. It was also Memorial Weekend and there were several other charter boats in for fills, along with yours. There was no EANx fill station then. All were PP filled. That is no longer the case. We've learned and grown from those first months. Most new businesses do. Again, no excuses, it just is a fact that is overlooked in postings. In the past 3 years, we've learned from the mistakes and tried to correct them in our business, and in our staff. As Cameron can tell you, we have learned much about running a dive shop and charter boat. As for EANx fills, they are $10. This month, they are $5 with a charter. Our original pricing, 3 years ago, was based on the previous owners prices for which we had no reference to base on. That has dramatically changed. You continually state that "If there were another dive shop on the island, they'd be out of business ... ". That's a very spiteful comment and without merit. FYI, there have been 2 attempts from private parties to start dive shops in the islands. We loaned equipment, time, tanks and phones to them. No one has lasted. It's not important to have notice for helping, just wanted you to know that we aren't the ogre monopoly in the islands.
I would like to invite you back, just for the benefit of doubt, and see if you can forgive a bad day of business. I've had bad air and expensive fills and short fills from shops before, gear not fixed properly, special ordered items "overlooked" and such. Any diver in this sport long enough will have a similar experience with a dive shop. Some shops on several occasions. We are going to make mistakes. Every human I know does. Our business is striving to be the best we can and our customers, like Cameron, can attest we're doing okay. Everyone is entitled to a mistake as long as something good comes of it.
Again, I apologize for your experience. That I could undo it, I would. I just ask that you give us the opportunity to have you as our guest and see if you don't find our new facilities and services much improved from your last and most memorable visit.
Sincerely,
Dawn
