One of the best experiences in customer relations.

[CheddarChick]

There are times when you can't believe what a Company will do to keep thier customers happy......Well I for one am a very happy customer. I recently had an issue with my DS51 strobe. Karl said " just send it in". In less than 5 days I had it back in my hands, fully fixed and working beautifully.....This is the reason I will always buy from Ikelite....Customer service, Baby...Customer service.....


IKELITE ROCKS!!!!!!

 

[DennisS]

I've has several dealings with them over minor problems, caused by operator error. I'd have to rate them excellent or better.

 

[jdcpa]

Ikelite absolutely has the best customer service I have experienced.

 

[CheddarChick]

Confirmed...and seconded....

 

[wedivebc]

TThis is the reason I will always buy from Ikelite....Customer service, Baby...Customer service.....


IKELITE ROCKS!!!!!!

And this is the reason they do it. If only other manufacturers would follow their example.

 

[CheddarChick]

Really.....I mean what is so difficult about standing behind your products like Ikelite does.....I understand that sometimes things go wrong with products, but the companies that find fault with the customer instead of the product are so short sighted. This will lead to loud compaints on any forum that the client can sign on to.......Very counter productive.......
My momma used to say you can catch more flies with honey than vinegar......

 

[Scubarus66]

Roger from Ikelite has helped me several times no matter how small the issue has been. This is one of the best companies I have ever work with. Custom Service is awesome. Keep up the great job....
Philip Podskalan