Oceanic Geo EL2 error?
- Thread starter mrspace
- Start date
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adrenalinejunkie
Registered
Has anyone found a solution for this problem. I have a geo and my brother has a atom both of which are stuck in el2.
adrenalinejunkie
Registered
Ok...I am getting frustrated with oceanic. First, I tried to email tech support and got no response. At this point I decided to contact them through the general information link on their site. The recipient forwarded my complaint to tech support, and a few days later I hear from one of their employees. I was surprised to find out they are not willing to help with this due to the time lapse being longer than the period of the warranty, even though it is a problem that has existed since the product was new out of the box with two seperate computers purchased at the same time. I explained this to their rep. and asked if they could do anthing to help. It has been two and a half weeks since my last attempt to contact them with no response. Both my geo and my brothers atom which were purchased from the same dealer at the same time are experiencing this problem, and have since new. Looking online this doe not seem to be a uncommon problem. Is this really the type of customer service oceanic is typical of having?
SeaHorse81
Contributor
It's not typical based on my personal experience. My Geo revealed a firmware bug on a week-long dive trip; Oceanic was far more responsive about this than was my LDS. LDS thought I didn't know how to read my computer, while Oceanic took me seriously, analyzed the data, developed a patch, and got it to me (via LDS) after several months of development. This was done while my computer was still under warranty, so maybe that made a difference, but I was highly satisfied with the help I got. Happily, my Geo (just about two years old now) has not had the problem described on this thread.
adrenalinejunkie
Registered
I think it is a software problem, or a problem with the sensors. Either way it is not a problem that occured, rather one that both computers came from the manufacturer with.
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