Oceanic computer repair

[tarheeldiver]

I have a Oceanic Veo250 that the audible alarm is not working. My dive shop said that it would have to be sent back for repair. Iwas wondering how long the turnaround was on Oceanic repair work? I could wait till dive season is over as warranty is good to 4/2006 anyone had anything repaired by Oceanic.
Thanks
Greg

 

[JeffG]

They 1 time I did it, I got my Versa back in under two weeks (1 1/2 wks IIRC), and in fact...they didn't fix my old one. They sent me a brand new one as replacement. This was done ~1 1/2 yrs ago

 

[HammerNoMore]

I have a VT pro that I've had replaced twice. Both times I went through Oceanic directly, not through an LDS. They were very quick on turnarrounds. IMHO their customer support is leaps and bounds better than their quality control.

James

 

[RICHinNC]

I never had to return one......but I did just buy one and had some questions on the operators manual. They were really good on answering my questions. Not a real answer for ya....but hopefully lets you know some of us had have good experiences with O.

rich

 

[MyDiveLog]

I've had a VT Pro for about a year and a half. It's broken twice. They replaced it twice, quickly and with no questions asked, working directly with me. Love the service. Getting tired of the quality.

I have a VT pro that I've had replaced twice. Both times I went through Oceanic directly, not through an LDS. They were very quick on turnarrounds. IMHO their customer support is leaps and bounds better than their quality control.

James

 

[Ron Landess]

Hey Greg,

Sorry to hear you’re having problems with your computer. Prior to returning it please ensure that the audible alarms are not turned off as explained on page 33 of the users guide.

If the audible alarm is indeed not working you have two option. Option one is to return it to your local Authorized Oceanic Dealer (or the dealer you purchased it from)they will process the return, or option two you may contact us (info provided below) and return it directly.

Our in-house turn around time is 2-4 business days, plus shipping time. Please note that to obtain warranty service the product must be accompanied with proof of purchase from an Authorized Oceanic Dealer.

Thanks,
Ron Landess
Oceanic USA
Customer Service
2002 Davis St.
San Leandro, CA 94577
Toll Free: (800) 435-3483 x226 (>10 minute response time)
Phone: (510) 562-0500
Fax: (510) 569-5404
e-mail: rlandess@oceanicusa.com (24-48 hour response time)
Web Site: www.OceanicWorldWide.com
Mon-Fri 8am-5pm Pacific Time
Closed All Major Holidays

 

[tarheeldiver]

sorry double post

 

[tarheeldiver]

Ron,
Thanks for the quick response I have some dives planned next week so I may try to get the computer sent in after that. I love the computer and that's the only problem I've had.
thanks,
Greg

 

[RICHinNC]

Ron....any truth to the rumor the Versa Pro wrist mount computer is going to be discontinued??? If so why....bad record??

thanks....glad you joined the group.
rich

 

[francousteau]

Prior to returning it please ensure that the audible alarms are not turned off as explained on page 33 of the users guide.

Ron- That's a nice feature, to be able to turn on/off the audible's. Too bad that they didn't add that feature to the VEO 180. :11: I've looked in the users guide and find no info on doing that and figure that it must be defaulted to always on. So, back to ScubaToys for resolution. :icon2:

Edit: sending it back because the alarm doesn't make a sound and the flashing light will only flash 2x and then will stop, even if the ascent is too fast.