Tamas:
Why are you blaming Oceanic for something you and LP concocted? Oceanic clearly states that if the store is not an authorized centre then you are not covered. It seems that you are at fault here and not the manufacturer. Did you also blame the builder when you bumped your toe on your stairs?
IMO, that is what you get for buying from Leisure Pro, a store that is clearly not authorized and should not be selling the computers to begin with - heck they should not be selling 98% of the crap they have on their site.
I tend to disagree with you. I think that if a manufacturer builds a product, they should stand by it. Period. They can easily check the serial number to see if it should be under warranty.
Your stubbing your tow example is silly. How about if the manufacture of the windows in your house had a problem where the glass just shatters. Your builder saved a dollar and purchased it from somewhere other than Lowes, but the window manufacturer says it is your problem... oh yea, the builder is out of business, so no relief there. It's clearly a manufacturing problem no matter where you purchased from (it's been proven that intallation had nothing to do with it). The window manufacturer clearly knows that it made the window and it has a defect, but won't stand by its product. That is criminal if you ask me. It's the product, not where you purchased it. I truly don't understand how a company can get away with not warranting a product that it clearly made.
I am lucky. I dive oceanic products and have had little problems with them. But there service truly does suck. I have been lied to by them, then had my questions ignored when I asked them about it.
You'll find more people around these parts complaining about oceanic as of late than you will praising them. And while it's typical that more people complain than praise, in this case, I find it very true.
All oceanic has to do is decide to have some customer service and respond to inquiries and they would rise back to the top. Not many people complain about the products, just the cruddy service they receive. It's truly sad.
Knowing what I know now, I will purchase from Larry and not LP. But not knowing that before, while ashame, should not leave me completely out of warranty. Why can't I send in my product and have it checked over by Oceanic for a small fee and get it under warranty. I'd gladly do that.
Thinking that something was concocted is a leap on your part. Some of us purchased out of a mistake and didn't know any better. If you weren't on this board for a while, you may not know that LP is not an auth'd dealer.