New Divers Beware: Sketchy dive shop in Cozumel puts profits over safety

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I have to say my experience in Coz was way different than what I get out of DevonDiver's approach. We did out checkouts elsewhere and the experience was not great. We signed on with a dive op that I thought would take care of us as we got some experience diving in Coz. As newly certified divers we were watched over like little chicks by a mother hen. We learned alot. In the dives since then I have seen many certified divers who were new or rusty appear on the boat. Maybe our DM/Instructor should not HAVE to take care of them and maybe she SHOULD be able to assume they had all the basic skill because they had a C card. She never did. The ear thing is a case in point. I have tight ears and for the longest time she would always be checking on me and reminding me to go up a bit. She reminded even though she HAD to figure I knew. Not so much any more as I have a bit more of handle on the ears and she knows it. I could easily see a new diver just keep going down with the group, not perhaps having the confidence to stop or accend with out some reinforement from their instructor. My point is I like to dive with someone like that. I have to say the approach of "you should know these skills and not expect help with what you should know" isnt what I want in vacation diving. Maybe exactly what I would want if I was a career diver, but not as a recreational guy. I like knowing someone has an eye out for me screwing the pooch on something basic.

I only ever dove in CZM on one other boat and that guy was just as attentive. And knowing other DM and instructors, like Karibelle, I would bet the greater majority are the same kind of attentive people who look out for a newbie and take care of them beyond simply fulfilling the instructor duties as set forth in a manual.
 
Dear Devon Diver,

I have been running a dive op in Cozumel since 1992 and have to agree that for the most part the Dive Professionals there are good as any you will find anywhere (I am in Boracay the Philippines right now so you must know I have been around). But I also know that there are dive shops that bend rules everywhere. Indeed, here in Boracay I could not find a single dive op boat that carried Oxygen or radios! Same thing in PADI certified shops in Ixtapa, Mexico, St. Vincent and the Grenadines, or all over the Caribbean. I have seen Discover Scuba divers left to the mercy of their barely qualified OW friends in tough conditions (ixtapa), so I am never going to defend every one and blame it on the student.

The fact is that PADI rules, not withstanding, it is absurd to expect every OW referral diver to be fully aware of the risks or procedures to be followed—even if that is what the "macho" world expects. That is why I strongly believe that every OW student should have the UNDIVIDED attention of a Dive Instructor—not someone who is also concerned about leading a dive group. So don't blame the messenger in this case, just try to help PADI see that the divided attention of a Dive Instructor is not safe for many OW students.

Of course that is just my opinion.


Dave Dillehay
Aldora Divers
 
Dave/CVChief - I think you misunderstand. I wasn't trying to make excuses for the dive op - merely, in an unbiased and unconnected capacity - to present options and perspectives that might serve to balance the debate. I felt the OP presented a very one-sided and ill informed criticism of a dive centre, based upon his perceptions of what happened. As devil's advocate, nothing more, I wished to raise the possibility that there were other sides to the story. I also wished to examine the responsibilities, on both sides, student and instructor, that form the relationship within a training course.

Unless you were a witness to the course in question, and have an instructor-level understanding of how a course may be run, then it is prudent to keep an open-mind on such matters. I saw a lot of people jumping to vast conclusions, based on a report based upon the perceptions of a disgruntled customer. I also saw errors and inconsistencies in that report. In a neutral capacity, I have sought to clarify those errors and inconsistencies.

I don't, not for a second, wish to make any presumptions about what actually happened on this course. My responses have been merely to encourage others to do the same.

CVChief, I have not sought to advocate any form of diving instructional practice. I merely point out that different instructors have different approaches to training... and that an OW student may easily fail to recognise the methods or motivations of an instructor's actions. That does not, of course, deny the reality that some instructors are indeed negligent, lazy or downright incompetent in their duties. I just felt that, with the information provided, such a determination was impossible... it was unwise and premature... based upon an emotional and uninformed public lynching, as the OP may have intended. In addition, I feel that you have greatly misunderstood the teaching approach I have explained, as an example, in this thread. It'd be off-topic to follow that course of debate on this thread - but if you wish to further debate the matter, or receive a more clear explanation, then please start an appropriate thread and let me know - I'll be happy to join you there. :)

Dave, you are absolutely correct and I certainly won't deny that the standard of scuba instruction and diver safety is enormously varied across different regions and dive operations. Again, that's a debate for another thread.

Within this thread, I have read statements made by the OP and see many different factors. Some point towards standards violations. Others are merely a matter of perspective. A perspective, in this case, that doesn't understand the function, format and philosophies of teaching scuba divers. A perspective that has also leapt to potentially inaccurate conclusions regarding the risk and/or injury they may have been exposed to. Without hearing the other side of the story, there is little to balance that perspective except for the informed consideration of those who do teach. I don't blame the OP for his perspectives, however, I have attempted to post questions and comments that might encourage them, and others, to analyse them.

Some issues were also raised but not fully clarified. I was surprised to see that some people have leapt into the debate fray without seeking to clarify these issues. It's wrong to castigate someone based on assumptions. With the information presented here thus far, nothing more than assumptions could have been made. I thought that was unfair and irresponsible.

I sought to raise doubt... both in the OP and the reader's minds. Because if doubt might exist, then it supports my recommendations that perhaps a more effective way for the OP to raise this issue would be to ask questions first and make accusations later. For instance, a simple post on the Diving Medicine forum would have eased the OP's concerns about their 'bloody nose'. Likewise, a few questions in New Divers and/or Basic Scuba would have clarified the standards applied on Open Water courses. I am sure that informed responses would have been forthcoming from the helpful divers and instructors who form this online community. If, having done this research, the OP still felt that the dive centre/instructor concerned had failed in their duties, then an accurate and clear warning could be given. Such a report would carry a lot more weight, and be a lot more useful for fellow divers, than an uninformed, emotional and potentially inaccurate public outburst.

I have also sought to illustrate some learning points from the OP's experience. In particular, the need to take personal responsibility in the conduct of your dives. Yes, of course, the instructor has a duty of care to the student. That is undeniable. But... and a big 'but'... the existence of 'duty of care' does not allow the individual student to abdicate responsibility for their own safety.

My personal approach is to empower students to grasp that responsibility and apply it whilst diving... as they would do in day-to-day life. I do so because, when their course ends, that responsibility will be theirs...and theirs alone. I disagree with creating students who are reliant on others, particularly professionals, to take responsibility for them. Who need to be told what to do, after graduation. That is an instructional failing and not in the spirit of what the open water course is designed to achieve. Nor is it in the interests of diver safety. Reality may support that this failing occurs all to often, for which the modern scuba industry should be ashamed.

I felt that I recognised this attitude in the OP... who on his check-out dives... was perplexed that his instructor did not molly-coddle him to the surface. I wasn't there, so I don't know for sure. Would I have intervened? Probably. But that's situationally dependant and the situation is not accurately known. But having intervened, I would have an interesting de-brief for the student... who'd need to rectify their deficiencies before re-taking that check-out dive. Was this the intention of the instructor concerned in this incident? Possibly not. Maybe probably not. But I won't cast judgement based on an assumption. That is all.
 
So sorry to read about your experience. Barotrauma is one of those experiences that is so painful that it can negatively influence your decision towards any future of diving. I have had middle ear issues all my life. I could not even equalize my ears during one of my OW pool dives. I was persistent and have been rewarded with over a hundred dives. My advise is to follow these three words: Equalize, equalize and equalize. I do this on a daily basis. Per an ENT doctors suggestion, I do it dozens of times a day starting a month before my dive vacation. It has made a HUGE difference. I always let my DM know ahead of time that I require a lot of time during my descent. I also am diligent in equalizing several times when at depth. The most valuable resource out there is this DAN article I came across on Scubaboard. While lengthy, the benefits are invaluable. So much that an ENT doctor I work with saved a copy of it for his practice.

http://www.diversalertnetwork.org/medical/faq/download/DiversGuidetoEars.pdf

While Cozumel is not the best destination for a new diver, it should not be entirely discounted. I did my certification dives there and it was a wonderful experience. I think there is an abundance of dive ops which maintain if not exceed PADI standards and regulations.
 
DevonDiver,

I am certainly all for keeping an open mind. I certainly wasn't on that dive. And with due respect, your service as the devil's advocate, to me, come off as a bit off-putting. To say unless someone has an instructor's level of understanding of training they may be incapable of understanding why an instructor acts as he does is a not appealing to the low speed, high drag types. I might like what I guess your training is like, but I would fear that my wife might not have taken to the sport with that sort of instruction.

I would suggest that regardless of the individual actions of the instructor, the instructor HAS failed the student when the student has been allowed to walk away feeling the OP clearly does. Perhaps not by methodology or approach, but philosophically at least. Maybe what I am really saying is something about customer service, not instruction?

For the purposes of the Coz board, I don't think most students will come away with the OP's perception of their training and will find most instructors more attentive.

I don't want to engage in a debate on scuba instruction technique somewhere else, because you clearly outclass me in that. Should I be so fortunate as to visit the Philippines some day, maybe you can teach me some wreck diving.
 
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Equalizing was my major concern when I started diving. After I was certified, I went into a pool and practiced different techniques to find what worked for me.

that's what I plan doing with some friends, all either experienced or advanced DM's. I wish we had done that for the shore dives 1 & 2. I had plenty of air left, lots of energy and was there to learn.
 
You can train your ears to equalize easier.

And you can get a good start on dry land. Practice clearing your ears every day. Not too hard. It should never hurt. this (and breathing techniques can eve be practiced at work so the work is not just a total waste of potential dive time. When diving, start clearing your ears when you get up in the morning. By the time you hit the water, you want them loosened up and ready to go.

Practice, practice, practice.
 
You can train your ears to equalize easier.

And you can get a good start on dry land. Practice clearing your ears every day. Not too hard. It should never hurt. this (and breathing techniques can eve be practiced at work so the work is not just a total waste of potential dive time. When diving, start clearing your ears when you get up in the morning. By the time you hit the water, you want them loosened up and ready to go.

Practice, practice, practice.

I actually called DAN, found an ENT 3.5 hours away and went to see him. He said my estachion tubes were small and I have a giant set of adenoids. (I was thinking of putting that in my profile.) Now I do the steroid nasal spray for a week or so before a trip. I got the diving ear plugs too. I can get down now fairly quickly. Some days it is a fight though. I keep training them.
 
Hey DevonDiverDave, I appreciate what your saying.
I was not in CZM to party or casually take up diving. I just turned 50 and I was there by myself for one thing: To get certified and safely learn to dive. Having had enough experience with other so-called Adventure Sports like off-road motorcycling or WW kayaking I was aware of the importance of learning safe and sound procedures and techniques. I wish my training there did just that. My fault for not demanding for more "water time" at the shore dives. I had the air, time and energy. Again, there was a serious language barrier and little if any discussion other than regarding equipment and that day's excercises.

I have no doubt, had I been in one of your classes, this would probably not have happened.
 
have not heard back from PADI yet. It sounds like they won't do much if anything.
Give it some time. Ironically, just before reading this thread yesterday I was reading the latest edition of the PADI professional journal. It included an article listing by name the instructors who were banned permanently by PADI or suspended in the previous year for standards violations. It included the numbers of instructors who were referred for retraining. There are clearly results from these reports, but they do take some time. Furthermore, they don't just act on impulse--there has to be an investigation. Finally, they might not tell you the final results. I had results when I made a report a number of years ago, but I didn't learn about it from PADI until I became a pro myself and had access to the information.

It surprises me, when people complain about their OW courses, how they typically fail to raise concerns at the time with their instructors. The OW manual contains a full description of each training dive, as does the PADI DVD/Video - so students should know what skills they should be doing on each dive and how to do those skills. Where there is a deviation from what is expected (as per the PADI materials), then the student can...and should... immediately address their concerns to the instructor.
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That's of concern. As you can see by the performance requirements above - you should have planned every dive in advance.
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That strikes me as odd, because a dive briefing (including required skills) is necessary before the dive. That said, I've seen plenty enough divers miss that information because they were distracted/pre-occupied/disinterested. Again, taking personal responsibility and applying training dictates that a diver shouldn't enter the water unless fully cognizant of the dive plan, the dive site etc.
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That's a breach of standards then. Can I ask what your reaction was when you exceeded your known recommended depth of 60ft?

An OW diver is struggling to learn how to dive. I would never expect them to study the standards for the dives so that they can double check to make sure the instructor is doing the job correctly. You seem to think they should pass an exam on the PADI Standards and Procedures before certifying. I would bet that if I didn't tell my students that they were limited to 60 feet on dives 3 & 4, they would never know it. I wonder of the OP in this thread knows he was limited to 40 feet on dives 1 &2, and I further wonder if that standard was not breached as well. I do have my students participate in planning their dives, but if I just told them what we were doing, as I know many instructors do, I don't think any one of them would know they were being cheated.

I was initially certified in a Mexican resort (not Cozumel), and I worked hard to get in all the learning I could as I was directed by my instructor. I did whatever he said when he said to do it, just as students are taught to do in all instruction everywhere. I had no idea before that what diving was like. When I was done, I was happy to have gotten through it all. Several years later, when I began working on my DM certification, I was surprised at all the skills I was being required to demonstrate. I went back to my original log book and saw how very many things were ticked off as having been done that I am quite sure I never did. I had no idea until then that the instructor had violated so many standards. I think my failure to read the standards for the course and cross reference with what actually happened is the norm, and it would be a very rare student who would check on that and challenge the instructor.
 
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