Nekton Cruises...I'm VERY Worried

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Recently on this board there have been around five or six unhappy customers who have been very vocal and exhaustive in their complaints, but there have also been many others whose experiences have been quite positive, although such voices are hard to hear over the din.

Gale-

I wish you would stop trying to debase every negative comment from people that posted "exhaustive complaints" about Nekton over the past few weeks. Our experience on the Nekton is no less important than yours and everyone deserves to decide for themselves what to make of them. Prior to our trip we read a negative report on the Pilot and we kept an open mind. People can decide for themselves what they find acceptable or unacceptable when it comes to their money, safety and relaxation.

We had a tragic event occur on our trip which you basically attacked my comments regarding safety issues. Then you agreed that there were issues that could be fixed. Well, which is it? For the most part we had a good time on our trip. My very long trip report had little negativity aside from addressing our concerns. We noticed safety issues or lack of professionalism that many of the guests were discussing throughout the trip. Does that mean they are going to happen every week? No, but it did happen the week we were there and 15 people noticed much of it. They are also the easiest things for Nekton to improve upon compared to possibly overhauling the boat.

I've tried to provide an honest report of what we saw (which also included favorable comments) and have never told someone not to book a trip with them. I respect the fact that someone like RobinT does a great job of explaining her good experiences with Nekton without questioning or diminishing other people's.
 
Didn't know the Rorqual was "younger"...that might make a huge difference too...
From Nekton's site:
The Rorqual was delivered into service for Nekton in the fall of 2001. The Nekton Pilot...was delivered into service for Nekton in the spring of 1994
 
I hope my voice hasn't been counted as one of the "negatives". I don't think you have anything to worry about with one of their established itinerraries. We had what I hope was an unusual coincidence of weather and mechanical problems coinciding, but as long as you aren't expecting luxury the crew and boat will do just fine.
 
I have been on four different live aboard boats so far and had good and bad experiences with them all. I first went on a Peter Hughes trip in Provo and had one of the best vacations I have ever experienced. It was with my local dive club and we booked the entire ship. We then booked the next year in Belize on the last Wave Dancer trip. I survived that trip and it took quite a while before I could get back on another live aboard dive boat.

My wife and I booked the Nekton Pilot out of Ft. Lauderdale on the Cay Sal trip as my return to the live aboard experience. I explained the situation to the booking agent at Nekton and was able to reserve a cabin on the upper level on the bow. (This is mostly because there are large windows in that room and an emergency door immediately outside our room). This is mostly my own baggage and should not be a concern for most people. The rooms at the bow on the top level do have an odd shape for the beds because of the contour of the hull so be aware of this before you reserve these rooms.

We went on the Cay Sal trip in August and had a very nice time. The only complaint I had on the trip was the temperature that particular week was over 100 degrees everyday and there was not even a hint of a breeze. It was HOT! But the water was nice, and the pool was open! There were some deep dives and blue holes so I would recommend advanced certification if at all possible before doing this itinerary. The ship was extremely stable the entire trip, but a canoe would have been stable on the ocean that particular trip.

The following year we went on the Rorqual in the Cayman Islands. This ship was in better shape than the Pilot and felt like it was better planned out for its intended use as a dive platform. (The pilot has to run with the bow higher than the stern for pluming to drain efficiently. At least that is what I was told when I was on the Pilot.) The Rorqual was exactly what I expected. Slow and stable. There was 18 –20 guest as I recall, but I never felt crowded. The crew was good and professional. My only complaint was we moored on the Keith Tibbits in the evening for a dawn dive, and a storm blew in that evening that made for extremely rough seas. I woke up by being tossed into the air while I was in my bunk. After I checked on my wife and assessed the situation and realized it was only rough seas I decided to head up towards the bridge and see how things were there. When I left the cabin I found two crewmembers in the salon area. One making coffee and the other available to attend to any needs from passengers. I went upstairs and toward the bridge and found the night captain at the wheel where he was supposed to be and the captain also at the bridge assessing the situation and deciding on staying moored or moving to a more sheltered area on the other side of the island. The captain did come out to explain what was going on and what he was thinking about doing to ensure everyone’s safety. The decision was made to unhook from the mooring and move to a more sheltered location from the wind and rain. As soon as the boat started moving the ride was much smoother and most passengers were able to go back to sleep if they woke up at all. I managed only about an hour that night. Love the SWATH design, as long as you are not in a hurry. Overall it was a good experience and I will go on the Nekton boats again. Maybe Belize again when I can muster up the courage. Time will tell.

Any way go and enjoy the trip, if you are concerned with this trip or any others, do what you are doing now, and ask questions before you go. If the operator or company will not answer, or is reluctant to answer your questions, it is definitely time to cancel and book with someone else. Sorry for the long rambling post.

Rick Patterson
 

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