KathyIGH
Dive professional
- Messages
- 534
- Reaction score
- 139
Recently DUI has encountered four separate situations in which a DUI neck ZipSeal was returned due to ring separation. Upon inspection, these ZipRings were actually taken apart by someone other than DUI and had a new latex seal installed.
In each instance, the customer (end user) was unaware that this was the case. They thought it was a DUI product that was defective.
DUI has no instances of neck ZipSeal ring separation with a DUI manufactured product.
We are greatly concerned as this can affect the safety of the diver.
We realize that there may be people who insist on doing this type of repair in order to save money. But it should never be at a possible safety risk to the diver.
Please be aware this is happening and, should you see this, encourage people to purchase genuine DUI parts.
If you have any questions, please contact the DUI Customer Service Team at CustomerService@DUI-Online.com or (800)325-8439 x1.
In each instance, the customer (end user) was unaware that this was the case. They thought it was a DUI product that was defective.
DUI has no instances of neck ZipSeal ring separation with a DUI manufactured product.
We are greatly concerned as this can affect the safety of the diver.
We realize that there may be people who insist on doing this type of repair in order to save money. But it should never be at a possible safety risk to the diver.
Please be aware this is happening and, should you see this, encourage people to purchase genuine DUI parts.
If you have any questions, please contact the DUI Customer Service Team at CustomerService@DUI-Online.com or (800)325-8439 x1.