To those of you who are still interested in this incident, I heard from the Booking Agent today and got some interesting information. It seems that Sub-Aqua OUTSOURCED us on that first day in Academy Bay - that wasn't even Sub-Aqua's boat, or their DMs! And, to make matters worse, one of the DMs they subbed us out to is someone with whom she had a VERY bad dive experience some years ago...and with whom she says she NEVER would have sent one of her clients. All this, without running it by her. She is furious.
Apparently, there was some problem with Sub-Aqua's boat on Friday - it wasn't ready to go out that day, or it was with other divers, or some such thing. In any event, the dive op they outsourced us to is called Sharks Friends, which is NOT even one of the licensed LDSs in Galapagos. Apparently from what I can gather, since they don't have their own license, they only operate as a sub-contractor to Sub-Aqua or one of the licensed dive boats in the area.
None of this was authorized or approved by my booking agent. And we certainly weren't expecting to be pawned off on an unlicensed dive op. As for the DM they sent us with, according to her, it sounds like he's known to be, shall we say, not the most professional or safety-concious. In fact, she claims that it was his poor attitude and lack of concern when leading her in a dive that, years ago, caused her to have ear problems that still affect her today. So when she realized that was who they'd sent us to...well, she's on her way to the Galapagos right now, and once she gets there, I would love to be a fly on the wall in the dive shops along main street in Puerto Ayora.
The second day, it appears it was in fact Sub-Aqua - their boat, their DMs. And there was definitely a marked difference between the two operators...as I noted in my original post, the boat was better and more comfortable, the DMs were more professional, and overall they were a better operation. However, that doesn't take away the fact that they gave me that malfunctioning BCD, AND took inexperienced divers to an advanced site. But it does explain some things. I suspect that there was a lack of communication between Sharks Friends and Sub-Aqua about what happened to me that first day, and with our language barrier, they may not have understood that the BCD they were giving me the second day was broken. Who knows...I'm just speculating...but clearly the whole thing was pretty much a cluster-f ***.
Anyway, I wanted to touch on the whole testing-the-BCD thing. If there is one area in which I expected I would get the classic Scubaboard Flogging, it was that one. Yes, I realize now I should have done a better job of testing it. I generally don't like to rent gear, and don't have a lot of experience with it...we prefer our own, which we keep serviced, and check it thoroughly on a regular basis. The few times I've rented gear in the past, while it may have looked old, it appeared to be well-maintained and was treated carefully by the dive op. I always did basic checks for essential operation, but expected that the owners of the gear would keep it serviced and assure it was in good working order before they would let one of their paying customers dive in it, so I didn't do a full-on by-the-book manufacturer-recommended scientific testing process.
Do I regret that now? Yeah, uh huh. And if I ever do rent gear again, I will make sure I print out Bubbletrouble's list (and any other lists of gear testing procedures I can find) and spend the entire ride out to the dive site, however long it may be, checking for every possible point of failure in all of the gear I am renting.
Another factor to consider is that, unlike the way our dive boats out here in SoCal operate, these boats functioned like typical tourist-destination boats: the DMs took care of everything. This is not what I'm accustomed to at home, although I have experienced this during vacation travel, at destination dive locations such as Belize and Bali. On our local boats, divers are expected to be self-sufficient - you bring your own stuff, you put your own gear together, you bring your own buddy, you make your own dive plan, and you dive on your own. The DMs usually don't even get IN the water, unless there's an emergency. This is in contrast to destination/resort dive boats, where the DMs do it all - they put the gear together, they lead the dive, and you are expected to do what they tell you. So maybe what I'm really guilty of is expecting them to be competent at what they do. Mea culpa.
Lesson: don't let the fact that they do everything stop you from doing all of your own gear testing anyway.