I brought a new 21 HID Light Monkey recently and used it for 5 - 6 quarry dives without any issues. This past weekend when I fired it up, the bulb stayed on for five seconds and went dark. I left it on even though it was not working and finished the dive. Back at the hotel that night, I charged it but got the same outcome at the quarry the next day. When I got home, I charged it again, turn it on, light stayed on for five seconds and went dark again.
Today I called Light Monkey, Corey answered and I explained what happened this weekend. Informed him that I was headed to Cozumel on a 6AM flight out of NYC Thursday morning and wanted to use the light for my Cavern class. He asked a few questions then I asked if he had any suggestions or fixes that I could try remotely or troubleshoot with him on the phone....yeah, Ms. Mechanical-Challenged poking around with electrical wires...can you tell I was desperate?
Imagine my surprise when Corey said he would overnight a new lid and slug to my office by 3PM tomorrow. He did not believe the problem was with the battery pack so I hope he is correct. His instructions were to send back the lid and slug I had in my possession before I leave for Mexico. Corey told me to have a great class, have a great time in Mexico and get in touch with him when I returned from Mexico. I hope it is in fact the lid and slug, and not the battery, either way I'm secured in the knowledge that Light Monkey stands behind their product.
Unbelievably accommodating and outstanding customer service. I'm more than impressed with Corey and Light Monkey. Just wanted to share a happy light story.
Today I called Light Monkey, Corey answered and I explained what happened this weekend. Informed him that I was headed to Cozumel on a 6AM flight out of NYC Thursday morning and wanted to use the light for my Cavern class. He asked a few questions then I asked if he had any suggestions or fixes that I could try remotely or troubleshoot with him on the phone....yeah, Ms. Mechanical-Challenged poking around with electrical wires...can you tell I was desperate?
Imagine my surprise when Corey said he would overnight a new lid and slug to my office by 3PM tomorrow. He did not believe the problem was with the battery pack so I hope he is correct. His instructions were to send back the lid and slug I had in my possession before I leave for Mexico. Corey told me to have a great class, have a great time in Mexico and get in touch with him when I returned from Mexico. I hope it is in fact the lid and slug, and not the battery, either way I'm secured in the knowledge that Light Monkey stands behind their product.
Unbelievably accommodating and outstanding customer service. I'm more than impressed with Corey and Light Monkey. Just wanted to share a happy light story.
Y'all are funny.
