The Kracken:Oh !!!
And one more thing !!!
When we went to see about having my wife take her AOW course with them, they required a $75 "inspection fee" to make sure that my wife's gear was acceptable because she had not purchased it from their shop.
OK, I really am through now.
Thats unbelievable! With the abundance of shops in the area that you indicate, Im very suprised that they pull this stunt. Im further suprised that they are getting away with it.
Maybe consider getting a referral and taking it to another shop nearby? Sometimes you just have to cut your losses, move on and call it a learning experience.