Those saying the mfg should pay for your tank cleaning are nuts. I ma not aware of any company that compensates people for the auxiliary damage from bad parts, it just doesn't happen. I understand the argument but it is too much liability for companies to support things beyond their own stuff......
It is commendable to work with the supplier instead of demanding it be returned, you should do that to some extent since you would expect they know their product and it could be a benign assembly issue fixed with parts. Keep in mind the limitation on disputing the charge on your CC. This may be your last line of defense and you should not let your cooperation with the distributor go beyond this point since you will be totally at their mercy after CC protections run out. My card is two months.
@iain/hsm Has some valid points but some totally invalid points.
Lose bolts don't mean rework was done, this is a budget compressor assembled during a labor shortage, what can you expect. Oil in there doesn't mean that either. I receive equipment all the time. equipment is almost always run at the factory so it gets filled and emptied during test. Every so often equipment comes in and has oil, it is just someone forgetting to empty it after test.... (labor shortage, rember? )
Recently, i have seen 5, 75HP motors from a top tier mfg, burn up in the first week of operation because someone on their line did a **** job assembling. Given the current situation it is pretty safe to assume it was a new guy hired because he showed up.
What I can agree on is that your comp probably is flawed, and oil in the separator is a huge sign of a major flaw, not O-rings or some filter cap issue.
There is a reason Bauer gets the money they do for equipment, this thing just doesn't happen with them because they spend more on production. Nothing wrong with the bargain guys stuff, especially for non professional use, but realize what you are dealing with and react appropriately. If they offer an exchange, I would ask that they refund the first and let you order another so you have a fresh charge on your card so the protection clock starts over. My guess is that they will oblige
Just my opinion, Good Luck.
I've red enough of Iain's posts to just ignore anything he says regarding anything Coltri, as it's clear his opinion is simply that anything less than a $5-10k compressor is a complete waste of time for everyone on the planet, because if you accept less than amazing production then you're clearly going to die, despite the tons and tons of people using Coltri and similar compressor's out there. There's a reason I'm not bothering to reply to him, it's useless for someone like me (who has accepted that I'm buying a compressor that will deliver breathable air, though not be as nice as much more expensive models and will require more frequent maintenance) to bother as that's a premise he has clearly rejected as a possibility for someone to intelligently conclude (though I'm guessing the compressors I worked on in the Navy providing breathing air gave me a pretty good understanding of compressors myself, along with a reasonable amount of intelligence regarding what is or isn't an acceptable risk to me).
Would I have been happier had Nuvair offered to reimburse me to get the tanks professionally cleaned and inspected (which in reality cost me and my dive buddy some of our time and maybe a dollar worth of cleaner, hot water, plus some clean compressed air)? Sure. Did I expect they would? Absolutely not. Manufacturing defects happen all over the place in all kinds of things (even high end machines). It's a fact of life and one that generally causes more inconvenience than will be reimbursed.
As a former machinist mate, and nuclear mechanic, I'm very confident that the fix the company offered is adequate (though I'll monitor the spring as I'm concerned it may fail prematurely due to the additional compression, easy fix though if it does become an issue in a couple hundred hours). There is no evidence of any carry-over with the new cap installed and the air now seems to be coming out perfectly. I'll post up some air tests once I get the results back. For now, like the overwhelming majority of Coltri compressor owners (from what I've seen), I'm content with my purchase.
From the posts here, I'm sure some viewers of this thread would demand a refund of their money if they purchase a car that had any sort of recall on it as well, but I'm just not that kind of person when the company makes reasonable steps to correct a problem for their customers (which happens to pretty much every company that makes anything eventually).