I have never used or even heard of XOOM so I checked it out. It looks like the max cash limit per day is $55,000 MXN. (~$2,775 USD).
So how do I match the city and state address if my ID reflects that I live in a city in Texas, but I am picking up the money in Cozumel?
Well let me say, that xoom has mysterious rules and you may never inquire into them as no one will answer. I was going to buy a car a few years ago and I tried to 'get approved' to send larger amounts in a certain period of time. I sent in some paperwork and never really got an answer. Then I had a friend picking up at one point and they blocked him. I call and try to find out the problem. They basically refused to tell me anything about it or what I could do to fix it. I finally got a wink wink, delete him and put him back with a different email Did that and it worked ever since.
As to limits, that's weird too. As you can see, when I choose location and pick electra in Cozumel, I get 66,500. You can pick up at Oxxo to but it is a WAY smaller amount. Look up the Ched and they don't even tell you.
My approach has always been just roll with it. Don't look behind the curtain.
The only REAL issue I had was when they would randomly delay the money. You never knew why and if you call they wouldn't tell you either. They did fix that patrially in that before you send they tell you exactly how long it will take. Usually, it seconds. Like I have send money one my phone IN electra and picked it up.
On the ID, it doesn't matter. You need to use your passport to pick up and that doesn't have an address on it. Mine actually has my condo address on it, but I never show them anything but a us passport. I guess fill out whatever. I send emergency money to my niece studying in Spain with her us address.
Literally, send it, stick your passport in the passthrough to the teller, and slap you phone up on the glass with the email or text showing the transaction number.
They ARE super picky that the name on the send match the passport (or like INE card for Mexicans) EXACTLY. I got the dang 4 names slightly in the wrong order. Is paternal before maternal or ....
I had to cancel it, delete the recipient, add a new one with the correct order and resend. I did that while he was standing there in Electra.